Overview
Member Consultant- KZN Jobs in Kwazulu/Natal, KwaZulu-Natal at ASI Financial Services
Full Job Description
We’re Hiring an experienced Member Consultant! ​
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Are you ready to make a real impact? Join the ASI group in Financial Services and be the vital link between us and our valued clients!
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What you’ll do:​
Provide expert advice and query resolution​
Deliver top-notch administrative services​
Facilitate communication, training, and education ​
Build key relationships with stakeholders ​
Demonstrate a good understanding of the Employee Benefits (medical scheme, retirement fund, group risk and employee wellness) industry and the products available in the market​
Conduct in-depth analysis of members’ financial needs and provide appropriate advice​.
Ensure that members understand the benefits, exclusions, administration processes and procedures of their appointed schemes/funds ​
Arrange and conduct onsite member assist sessions, inductions, and training sessions​
Assist to develop new business in the KZN (Natal) Region.​ ​
Prepare meeting packs for trustees/committee, record and distribute meeting notes to all relevant parties​
Request necessary data/information from schemes/funds to support projects​
Assist with resolution of billing discrepancies, membership compliance audits​
Provide the Human Resource and Payroll team of each client in your portfolio with monthly dashboard report/stats of all activities and analysis relevant to you scope of responsibilities. ​
Provide day to day assistance for general queries and updates on claims from members and HR ​
Submit withdrawal, funeral, death, disability claims for processing ​
Preparation of member booklets, presentations, and fund summary reports for all employer groups ​
Persuade members to buy additional products to maximise their benefits (e.g. Vitality, Gap Cover, etc.) ​
​Year-end review presentations or where there is an open window period when required.
QUALIFICATIONS AND COMPETENCIES:
Grade 12 Matric/ National Senior Certificate ​
The Member Consultant would be required to be compliant with the legislative requirements of the industry. FAIS Fit & Proper compliant (NQF Level 5, Regulatory Exams)​
3-5 years’ experience in Health Care Administration​
​ Competencies:​
Exceptional written & verbal communication skills (English)​
Customer-focused mindset​
Complex Problem Solving​
Attention to detail​
Deadline-driven​
Keen to work in a growing group and make a difference​
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Job Type: Full-time
Ability to commute/relocate:
Kwazulu/Natal, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Healthcare administration: 2 years (Preferred)
License/Certification:
Do you have a RE 5 Qualification? (Required)
Location:
Kwazulu/Natal, KwaZulu-Natal (Required)
Willingness to travel:
50% (Preferred)
Work Location: In person
Application Deadline: 2025/06/09
Expected Start Date: 2025/07/01
Title: Member Consultant- KZN
Company: ASI Financial Services
Location: Kwazulu/Natal, KwaZulu-Natal
Category:
