Overview
Medical Scheduling Coordinator/Agent – US/Remote Jobs in South Africa at ISTA Personnel Solutions
Position: Medical Scheduling Coordinator / Agent – US Hours (Remote)
ISTA Personnel SolutionsSouth Africa, is in search of a highly organized and detail-orientated Medical Scheduling Coordinator / Agent to join their team in South Africa, working remotely. In this role, you will be part of a call centre and responsible for coordinating medical appointments, managing schedules, and ensuring seamless communication between patients, healthcare providers, and home care teams. The ideal candidate will have experience in medical scheduling.
PLEASE NOTE:
Working Hours: This role requires you to work US based hours (EST) (16h00pm – 01h00am SAST) Mon – Fri. (Subject to change depending on daylight savings.)
Internet (fibre):Candidates must possess a fixed fibre line with a minimum speed of 25 Mbps for both upload and download, capable of supporting a wired Ethernet connection
Power backup:Candidates must have a power backup solution to manage load shedding or power outages.
Key Responsibilities:
Appointment Coordination: Schedule and manage appointments for patients, ensuring that all necessary resources and personnel are available.
Communication: Serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing any scheduling concerns.
Patient Management: Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences.
Home Care Coordination: Collaborate with home care teams to ensure that patient needs are met and that all appointments are scheduled in a timely manner.
Problem Solving: Address scheduling conflicts or issues as they arise, finding solutions that work for both the patient and healthcare provider.
Data Entry: Input and update patient information in the scheduling system with precision and attention to detail.
Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws.
Additional Information:
Work Environment: This is a remote role and prior experience in a remote work environment is preferred. Must have reliable internet and available electricity backup during load shedding.
Work Hours: This role requires you to work US based hours (EST) (16h00 – 01h00 SAST) Mon – Fri
Requirements
Skills:
2-3 years’ experience in scheduling and coordination, preferably within a healthcare or home care services
Exceptional communication skills
Must be able to prioritize and multi-task in a fast-paced environment
Strong attention to detail and organized
Problem solver
Must be proficient in Microsoft Office
If you are not contacted within 14 working days, please consider your application unsuccessful.
Title: Medical Scheduling Coordinator/Agent – US/Remote
Company: ISTA Personnel Solutions
Location: South Africa
Category: Healthcare (Healthcare Administration)
