Overview
Manager: People Operations Jobs in Cape Town, Western Cape, South Africa at Capitec
Title: Manager: People Operations
Company: Capitec
Location: Cape Town, Western Cape, South Africa
Job description:
About The Role
Driving operational excellence behind every employee experience
At Capitec, People Operations sits at the core of how we deliver a seamless, compliant and scalable employee experience.
As the Manager: People Operations, you’ll lead the engine room of HR - setting the strategy, governance, and operational standards that ensure every people process (from hire to retire) runs with precision, integrity and efficiency.
This is a high-impact leadership role responsible for enterprise-wide operational stability, data governance, payroll integrity, and the continuous optimisation of HR systems and processes.
What You’ll Be Responsible For
You’ll operate at both strategic and executional levels, leading:
🔹 Operational Strategy & Execution
- Translate People Operations strategy into scalable operational plans
- Govern end-to-end employee lifecycle processes and workflows
- Drive consistency through SLAs, frameworks, and operating standards
🔹 Governance, Risk & Compliance
- Lead enterprise HR compliance, audit readiness, and risk mitigation
- Own data governance frameworks and ensure POPIA and regulatory alignment
- Strengthen controls, validation processes, and data integrity
🔹 Systems, Automation & Continuous Improvement
- Drive a digital-first HR operating model
- Optimise HR systems (SAP SuccessFactors) and payroll integrations
- Lead automation, workflow optimisation and process re-engineering
🔹 Payroll & Master Data Integrity
- Oversee payroll readiness and upstream dependencies
- Ensure accurate, audit-ready payroll outcomes
- Own employee master data governance and data quality standards
🔹 Leadership & Stakeholder Management
- Lead a multi-disciplinary People Operations team
- Partner with HR, Finance, Risk, IT and external providers
- Influence enterprise-wide adoption of operational standards
- Influence enterprise-wide adoption of operational standards
What You’ll Bring
Experience & Expertise
- 8+ years in HR Operations / People Operations / Shared Services in a medium‑to‑large organisation.
- Experience leading complex HR operational environments
- Strong exposure to HRIS (SAP SuccessFactors), payroll and integrations
- Proven track record in governance, risk and compliance
- Experience driving large-scale automation and operational transformation
Knowledge
- HR lifecycle and operational frameworks
- Data governance and HRIS architecture
- Payroll processes, compliance and audit environments
- Process engineering / continuous improvement methodologies
What sets you apart
- Strong systems thinker with a detail-oriented mindset
- Comfortable operating in complexity and driving structure
- Passion for optimisation, efficiency, and accuracy at scale
- Ability to influence at senior leadership and governance forums
Why This Role Matters
This role ensures that every employee experience is built on a foundation of operational excellence - accurate data, compliant processes, and scalable systems that enable the business to grow confidently.