Manager, Operational Key Account, Air & Sea Jobs in Cape Town, South Africa at DSV
Time Type:
Full Time
Main Purpose of the Role
Supervising staff – Management of staff to meet daily / weekly / monthly metrics as well as management of office behavior to maintain harmonious office environment. Driving profitability with clients, whilst adding value to the client’s supply chain and supporting with day-to-day requirements, offering tactical and operational support and various DSV product service offerings.
Job Related Requirements
Grade 12
Minimum 10 years’ experience in ocean freight forwarding
Own Transport
Ability to work overtime / after hours when required
Previous experience of Purchase Order Management and analysing data
Minimum of 2 years experience in Monthly and Quarterly presentations to both internal and external customers
Minimum of 2 years experience in analysing and interpreting data
Tertiary Qualification (Advantageous)
Degree in B Com Logistics
Electives
Minimum of 2 years supervisory or management experience
Leadership courses (DSV talent pool etc ) OR Management programs
Knowledge and understanding of Purchase Order Management and analysing data
Knowledge of current Incoterms, Knowledge of international freight forwarding
Excellent communication skills
Good planning and self-management skills ·
Strong analytical skills and ability to interpret data
Knowledge of Hazardous/Dangerous Goods
Strong presentation skills to both internal and external customers
Duties and Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES
Run with daily exception reports on both shipment and purchase order level for operations and manage with staff and our customer
Manage productivity daily / weekly / monthly
Drive internal and external metrics daily / weekly
Evaluate service levels weekly / monthly
Manage profitability drive with operations
Compile client specific business reports and quality checking data integrity
Identify Opportunities for growth within the client’s business
Take operational meeting minutes and follow through to close out
Facilitate and manage weekly Customer operational meetings with all the relevant stakeholders
Manage exception reporting in order to identify risk areas and actions to mitigate the potential risks
Compile and present Monthly Business Reviews
Manage third party vendors to ensure KPIs are met
OTHER DUTIES
Processing of ocean import shipments – end to end
To drive metric performance both internally and externally with our customer
To support sales in their objectives in achieving growth targets
To support operations with queries and manage customer expectations
Identify and target opportunities for improved efficiencies
Identifying problems in a project design and evaluating alternative methods
Monitoring credit notes
Monitoring write-offs
SUPERVISORY RESPONSIBILITIES
Directly supervising staff
Controlling behavior of individuals to maintain a harmonious working environment for all staff
Giving verbal instructions to colleagues
Directing others to repeat tasks not satisfactorily done
To ensure accurate and timely reporting
To identify improvements on processes within operations to drive efficiency
To manage any new processes or system developments with operations
To manage staff and career development to ensure the retention of key staff and their progress within the organization
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
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Title: Manager, Operational Key Account, Air & Sea
Company: DSV
Location: Cape Town, South Africa
Category:
