Overview
Manager Client Service Jobs in Centurion, Gauteng, South Africa at DP World
Title: Manager Client Service
Company: DP World
Location: Centurion, Gauteng, South Africa
Job Function
To manage all elements of account management within the allocated portfolio. Manage and co-ordinate resources and processes to meet client and business requirements at all times. Apply account management skills that improve, grow and retain key clients through the successful implementation and management of client contracts, contributing to operational effectiveness, client satisfaction, reduced risk, profitability and compliance to relevant policies and regulatory requirements.
Key Performance Areas
Develop strategies to grow client base and ensure that the team provide quality cost effective, profitable services.
Understand the client’s strategic objectives and how to align internal resources to meet those objectives consistently.
Co-ordinate various teams from both the Client and IHS to ensure Customer expectations are met at all times.
Establish, grow and cultivate a professional Client and Customer relationships at all levels (Strategic, Tactical, Operational) to ensure Client retention.
Formulate a plan which includes long term initiatives and milestones and set priorities to shape and structure corporate affairs and investor relations.
Publish weekly and monthly client reporting on Key Performance Indicators. Communicate value and demonstrate Continuous Improvement to meet expectation. Manage data in such a way to improve the quality of reports provided to the client, keeping it updated, relevant and accurate at all times.
Update the Account Management Template and KPI dashboard monthly.
Manage monthly review meetings and ad-hoc meetings as required by the client. Manage and co-ordinate activities to close-out all client queries on the Ops Tracker. Manage operational risk and risk mitigation initiatives.
Source, manage and provide client with clear and transparent information at all times.
Orchestrate and lead interdepartmental interactions in support of the client.
Drive the reduction of CRM’s and ensure these are kept up to date.
Ensure the administration related to the clients are up to date and in an exemplary and professional manner.
Monitoring of Client Service Level Adherence.
Ability to run and close out Client projects.
Ability to develop a communication strategy based on the segmentation of the Client and their requirements.
Annual Budgets and Forecasting.
Define standard operating procedures, implement and manage end to end processes Manage operational risk and risk mitigation initiatives.
Qualification
BCom Degree / Diploma in Sales and Marketing
Skills And Experience Required
ed At least 3 years’ experience in Account Management
Experienced at managing a team of people
Industry Experience would be preferred
Have a proven sales and marketing background
Be able to communicate with Customers and Clients at senior levels in their organisation
Self-starter who is able to develop relationships and engender transparency.
The ability to work under pressure.
Ability to solve problems by engaging key stakeholders.
Be accountable to internal and external stakeholders.
Must be proficient in Microsoft Office including Excel, Word and Power point programs. Need to be able to work flexi-hours when required.
