Overview
Manager: Chat Support Jobs in Johannesburg, Gauteng, South Africa at Capitec
Title: Manager: Chat Support
Company: Capitec
Location: Johannesburg, Gauteng, South Africa
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We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
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Purpose Statement
To manage a function within the Client Engagement team and capacitate the Chat Support team, driving tactical implementation and achievement of the Chat Support business plan and the broader Client Engagement Centre business plan.
Experience
Minimum:
5 yrs+ working experience gained in professional, service orientated environments
3 yrs supervisory experience, supervising 1 level of direct reports
Client service principles and practices
Client relationship management (CRM) concepts
Operations management
Commercial business knowledge and acumen
Applied understanding of banking or service technology and infrastructure
Ideal
Experience of managing teams in a target/SLA driven landscape.
Experience gained in a banking/service/retail administration environment
Capitec Bank experience
Service support environment
Capitec Bank policies
Working knowledge of Capitec Bank’s integrated systems, structure, and infrastructure
Qualifications (Minimum)
Bachelor’s Degree
Qualifications (Ideal Or Preferred)
Honours Degree
Knowledge
Skills
Decision making skills
Interpersonal & Relationship management Skills
Leadership Skills
Planning, organising and coordination skills
Problem solving skills
Conditions of Employment
Clear criminal and credit record
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
