Overview
Manager: Channels Architecture – Business Jobs in City of Johannesburg, Gauteng, South Africa at MoMo from MTN
Title: Manager: Channels Architecture – Business
Company: MoMo from MTN
Location: City of Johannesburg, Gauteng, South Africa
Manager: Channels Architecture – Business
Fintech is entering a new phase where operational and commercial excellence has become critical for success. We at MTN believe this is a game changer in terms of our business strategy. We are looking at an incumbent to join us as we build a successful business together.
As part of your portfolio as Manager: Channels Architecture – Business, you will be responsible to:
- Translate business strategy, product priorities and customer experience ambitions into channel architecture direction that supports customer acquisition, activation, engagement, retention and revenue growth across consumer, agent, merchant, business and partner channels
- Ensure that MoMo channels are designed and governed to support commercial outcomes such as faster product rollout, improved digital adoption, reduced cost-to-serve, increased transaction volumes, stronger partner onboarding and consistent customer journeys across OpCos. This includes aligning channel capabilities with business priorities across wallet, payments, remittances, BankTech, e-commerce, onboarding, notifications, self-service, mini apps and partner ecosystems
- Work closely with Product, Commercial, OpCo teams, Technology, Security, Risk, Compliance and Operations, the role provides business-facing architecture leadership that balances speed-to-market, customer value, regulatory compliance, operational resilience and platform reuse
- Support decision-making by connecting channel architecture choices to measurable business KPIs, including MAU growth, app adoption, transaction success, service availability, partner enablement, customer experience, digital revenue and cost optimisation
The incumbent must have the following:
- Minimum 4-year Academic Degree with Honors (B Eng. / BSc Computing, IT Degree)
- TOGAF or equivalent enterprise architecture certification
- Certification or formal training in business architecture, solution architecture or digital transformation
- 5+ years of experience in designing, implementing, and managing architectures for customer-facing digital channels(e.g., mobile apps, web portals, APIs, chatbots)
- Strong understanding of fintech ecosystems, digital banking platforms, mobile applications, USSD, payment gateways, open banking standards, and financial products
- Prior experience in delivering omni-channel solutions for financial services, fintech platforms or related industries
- Experience in regulatory compliance frameworks like PCI-DSS, PSD2, GDPR, and other fintech security standards
- Hands-on experience with cloud platforms (e.g., AWS, Azure, GCP) and leveraging emerging technologies like AI/ML (for personalization and automation), blockchain, and data analytics
- Experience implementing solutions with a focus on high availability and resilience
- Experience implementing robust security architectures for digital channels, focusing on identity management, encryption, and secure APIs
- Proven track record of ensuring platforms adhere to financial regulations and risk mitigation strategies
- Experience in aligning architectural initiatives with business strategies, ensuring delivery of value-driven solutions that enhance customer satisfaction and revenue growth
- Experience mapping and enhancing customer journeys across digital channels, ensuring seamless UX/UI integration and eliminating friction points
- Familiarity with user experience tools like Figma, Adobe XD, or equivalent
What will give an edge to your application:
- Agile, Scrum, SAFe or product delivery certification
- Training or certification in payments, digital financial services, mobile money, open banking, APIs or fintech platforms
- Cloud architecture certification or training in Azure, AWS or Google Cloud
- Experience working across emerging markets, multi-country teams or Pan-African environments
Ready to make and drive the change with us? Apply now!
Closing date: 17 July 2026. Late applications will not be accepted.
Should you not hear from us within 2 weeks of closing date, please consider your application unsuccessful.