Manager, Air freight, Air & Sea Jobs in Port Elizabeth, South Africa at DSV
Time Type:
Full Time
Main Purpose of
The Role:
The Air Freight Manager is responsible for leading, developing, and growing the air freight product within DSV Air & Sea. This role ensures operational excellence, commercial growth, compliance, and customer satisfaction while aligning with DSV’s global strategy, values, and standard operating procedures.
Minimum Requirements:
Minimum 5 years’ experience in Forwarding & Clearing
Must have knowledge of import air processes and basic understanding of air export processes
Person must be organized and be able to manage a portfolio of clients / team of individuals
Communicate effectively with local colleagues and clients
Team player with positive attitude
Qualifications:
Qualification in Logistics or Supply Chain Management an added advantage
Office 365 (Teams, One Note, Forms), MS Word, Excel, PowerPoint, Outlook
Cargowise understanding and previous experience would be beneficial
Strong Outlook understanding and competencies
Duties and Responsibilities:
Operational Management
Oversee end-to-end air freight operations, ensuring on-time, cost-effective, and compliant service delivery.
Ensure adherence to DSV global SOPs, local regulatory requirements, and airline policies.
Monitor shipment execution, exception handling, and service recovery to maintain high service levels.
Drive continuous improvement in processes, productivity, and operational efficiency.
Ensure accurate and timely documentation, billing, and data integrity within Cargo Wise and related systems.
Commercial & Business Development
Drive air freight gross profit growth aligned with branch and regional targets.
Support the sales team with airfreight product expertise, pricing strategies, and customer solutions.
Participate in key account management, customer meetings, tenders, and RFQs.
Analyse trade lanes, capacity, and yield to optimise buying and selling rates.
Strengthen airline relationships to secure space, competitive rates, and priority uplift.
Financial & Performance Management
Manage air freight P&L performance, focusing on yield, cost control, and profitability.
Prepare and manage budgets, forecasts, and KPIs for the air freight product.
Monitor shipment margins, productivity metrics, and cost drivers, taking corrective action where required.
Ensure compliance with DSV financial policies, including accruals and WIP management.
People Leadership & Development
Lead, coach, and develop the air freight team to deliver high performance and engagement.
Drive a culture of accountability, collaboration, and continuous learning.
Ensure adequate staffing, training, and succession planning.
Conduct performance reviews, goal setting, and skills development in line with DSV standards.
Compliance, Quality & Risk Management
Ensure compliance with customs regulations, aviation security, IATA standards, and internal audits.
Support QHSE initiatives and promote DSV’s safety-first culture.
Manage operational and commercial risk, including claims, insurance, and liability matters.
Ensure adherence to DSV’s Code of Conduct and corporate governance policies.
Customer Experience
Act as an escalation point for key customers and service issues.
Maintain strong relationships with strategic customers and stakeholders.
Ensure consistent service quality aligned with DSV’s customer promise
Key Interfaces
Client-orientated and commercially focused.
Able to lead a team and adapt to change.
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere
Title: Manager, Air freight, Air & Sea
Company: DSV
Location: Port Elizabeth, South Africa
Category:
