Overview
Management Information Manager Jobs in Randburg, South Africa at Csssolutions
Location: Randburg
3 results for Management Information Manager jobs
The Portfolio Manager (Collections) is accountable for recoveries and revenue across a specific sector of clients. This is done through the execution of all contact centre strategies through the leadership of a team of contact centre managers.
Emphasis is on revenue generation, operational efficiency and client and workforce management.
Meet daily with the Strategy team and the contact centre manager to review strategy outcomes of the previous day and ensure that action plans are put in place to drive the correct outcomes.
Ensure that performance metrics are managed effectively in the contact centre by ensuring that contact centre management have effective reports and dashboards to drive the correct behaviour.
Drive quality across the team by listening to call recordings.
Partner with hiring managers and key stakeholders across the business to understand recruitment needs and deliver tailored hiring solutions.
Exceptional organizational and time-management skills to handle multiple roles and priorities.
Provide regular updates and insights to management on generation performance and areas for improvement.
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Title: Management Information Manager
Company: Csssolutions
Location: Randburg, South Africa
Category: Management (Program / Project Manager, Operations Manager, Healthcare Management, General Management)
