Overview
Maintenance Coordinator Jobs in South Africa at Cherry Assistant
Title: Maintenance Coordinator
Company: Cherry Assistant
Location: South Africa
We are hiring a Maintenance Coordinator for a home services company in the property maintenance and repair industry. This is a part-time remote role for a USA–based company that will grow into a full-time position. This role is ideal for someone who is highly organized, proactive, customer-focused, and experienced in coordinating service jobs while managing multiple priorities in a fast-paced environment.
Key Responsibilities
- Actively follow up on leads received through Thumbtack and convert them into booked jobs
- Respond promptly to new inquiries, providing accurate quotes and scheduling availability
- Schedule, dispatch, and manage maintenance jobs using Housecall Pro
- Coordinate daily activities of field technicians, ensuring optimal routing and time management
- Monitor job progress in real-time and adjust schedules as needed
- Serve as the primary communication link between clients, technicians, and management
- Create, update, and close work orders within the system
- Follow up on outstanding payments and ensure timely collection of invoices
- Maintain accurate job records, invoices, and customer information
- Assist with quoting, invoicing, and payment tracking through the platform
- Follow up with customers after service completion to ensure satisfaction
- Encourage satisfied customers to leave reviews on Google
- Handle customer feedback, complaints, and service recovery professionally
- Ensure all service requests are handled promptly and efficiently.
Required Qualifications
- 3+ years of proven experience in a coordination, scheduling, or administrative role (preferably in maintenance, home services, or similar industries)
- 2+ years of customer service experience with a problem-solving mindset
- 1+ experience using job management or CRM systems (e.g., Housecall Pro)
- 1 + years of experience working remotely and independently
- Strong organizational and time management skills
- Excellent written and verbal communication skills
- Ability to multitask and manage competing priorities
Preferred Qualifications
- Familiarity with lead generation platforms such as Thumbtack
- Basic knowledge of invoicing, billing, and payment follow-ups
- Experience coordinating field teams or technicians
Required Skills & Tools
- Housecall Pro (or similar job management software)
- Thumbtack (or similar lead platforms)
- Google Workspace (Gmail, Google Sheets, Google Docs)
- CRM systems
- Strong administrative and coordination skills
Schedule & Pay
- Part-time (20 hours per week) transitioning to full-time (40 hours per week); Michigan business hours in the Eastern Time Zone
- This is a fully remote job for a USA-based company
- Pay ranges from R6,500 to R8,000 per month and then R15,000 to R18,000 per month for full-time
- Annual raises, bonuses, and confirmed holiday PTO
System Requirements
- Internet speed of at least 25 Mbps
- Computer with a 2.4 GHz processor or higher
- 8 GB of RAM or higher
- Windows 10 or newer, or Mac OS X 10.10 or newer
- HD 720p webcam
- Headset with a microphone
Benefits
- Competitive pay rates
- The company provides a US phone number and business email address
- Enjoy the flexibility of working remotely, from home or any location of your choice
- Eliminate commute time
- Consistent work with the same clients, fostering long-term professional relationships
- Opportunities for career advancement, dependent on the client
- Stable work hours and consistent pay
- A supportive and inclusive work environment that values diversity and individual growth
If you are a detail-oriented and proactive professional who thrives in a fast-paced, customer-focused environment, we would love to hear from you. Join a growing team where your coordination skills and initiative will make a real impact on daily operations and customer satisfaction.