Overview
MAC Store Supervisor, Loch Logan, FTE Jobs in Bloemfontein, South Africa at The Estée Lauder Companies Inc.
Description
In-store
Coaching:
Work closely with theEducationManager to ensure that the highest of La Mer service standards are maintained. Coach each La Mer Expert and La Mer Therapist on specific service/selling behavior and best practices via role-play exercises.
Work closely with theEducationManager to groom Counter Manager to become more effective at managing La Mer Experts.
Lead by examplevia counter coaching.
Work alongside each Counter Manager and La Mer Expert to provide ongoingEducation(customer service, selling skills/product knowledge, and personal grooming).
Review on a monthly basis each La Mer Expert’s productivity, AUS, IPT, customer service, % of Trio sales, andcustomer retention. Enhance performance and address concerns via in-store coaching.
Review on a monthly basis each La Mer Therapist’s facial skills, customer service, and facial execution.
Conduct quarterly field force appraisals in conjunction with the Counter Manager. Recommend/implement course of action, including training needs. Submit quarterly appraisals to both Sales Manager andEducationManager for review.
Attend quarterly training sessions with theEducationManager to improve skills and knowledge.
Recruit (with both Sales Manager &EducationManager) all new La Mer Experts and La Mer Therapists.
Sales Management:
Collaborate with Sales Manager to develop monthly counter targets and action plans.
Coordinate with store management on all counter-related matters.
Submit a monthly Journey Plan to both Sales Manager andEducationManager at the beginning of each month. This Journey Plan should appropriately reflect Sales andEducationpriorities.
Actively participate in the monthly field force meetings and review with both Sales Manager andEducationManager on issues such as achievement ofsales targets, key business issues, service level,educationconcerns, etc.
Enforce after-sale service to meet requirements set up by the brand.
Strictly enforce SOP in all aspects.
Maintain counter system properly (report, counter image,merchandising, fish tank, flowers, samples, testers control, competitor activity tracking, etc).
Ensure accurate and complete customer information (including favorite magazines, personal details, etc.) in the Customer Profile card.
Sampling & subsequent purchase record tracking.
Ensure full data input into Retail-Pro (accurate address, sampling redemption record, etc.).
VIP Event Preparation and Execution:
Coordinate venue decoration, venue liaison, and all other details as directed by the brand.
Ensure the execution of all VIP events (including facial events) meet La Mer’s gold standard.
Ensure all event logistics are properly arranged as directed by the brand.
Assist Brand In Conducting VIP Events Classroom Training:
Conduct all regional training together withEducationManager.
Conduct ad hoc “refresh” classroom training on a need-to basis as directed byEducationManager.
Qualifications:
Previous field sales experience in the luxury goods industry.
Computer literate:
Word and Excel (desirable).
Likes to sell (is an excellent salesperson).
Counter-based office. Must wear full La Mer uniform at all times during working hours.
Excellent coach and communicator.
Ability to manage multiple responsibilities in afast-paced, demanding environment.
Self-reliant with the ability to make solid business decisions independently.
Team player, inspires and mentors a team, likes tolead by exampl…
Title: MAC Store Supervisor, Loch Logan, FTE
Company: The Estée Lauder Companies Inc.
Location: Bloemfontein, South Africa
Category: Management, Sales
