Overview
M365 Administrator- Product Playbook Jobs in South Africa at Upwork
Position: M365 Administrator- New Product Playbook
The Microsoft Technical Support Advisor Engineer will gather insights, bugs, and other types of feedback. With the information gathered, the Microsoft Technical Support Advisor Engineer will help to create readiness wikis, Q&A, and guidelines on how to use the new products. Initial input would be through a Teams channel.
Core Responsibilities:
Review the feedback provided about new products.
Identify the type of insights we have gathered on the Teams channel.
Track insights and identify bugs.
Help create readiness guidelines and Q&A.
Skillset
Required:
Freelancers will attend to customers in English. The freelancer will have at least 2 years of experience in one or more of the following areas:
Microsoft administration
Microsoft consultancy
Microsoft migration
Microsoft technical support
The freelancer will have a solid general understanding of Microsoft workloads and additionally be specialized (deep dive) in at least one of the following workloads:
Microsoft Exchange Online
Microsoft SharePoint Online
Microsoft Teams
Microsoft Viva
Microsoft Clipchamp
As the service to be provided is about value guidance of Microsoft technologies, the freelancer will have excellent listening skills and skills to convert feedback into valuable product insights. The freelancer will have solid soft and communication skills to gather insights.
Qualifications:
You are a good fit if:
You possess at least 2 years of experience in one or more of the following areas:
Microsoft administration
Microsoft consultancy
Microsoft migration
Microsoft technical support
You have a solid general understanding of Microsoft workloads and are specialized (deep dive) in at least one of the following workloads:
Microsoft Exchange Online
Microsoft SharePoint Online
Microsoft Teams
Microsoft Viva
Microsoft Clipchamp
You possess active listening skills and have experience in technical troubleshooting.
Device Requirements:
Computer that is not joined to another company’s domain nor managed by any remote management inventory systems or tools.
Preferred:
Dedicated laptop or PC for this project with no additional work or personal software installed, or have a PC with dual boot where in boot1 you can have personal and work partition and in boot2 you can have an environment dedicated to the project, or have an additional USER profile dedicated only for this project with no other software running.
Minimum of 8 GB RAM (16 is recommended).
Core i3 processor (i5 is recommended).
Minimum of GB Hard disk (SSD is recommended).
Ethernet connection required.
For security requirements, freelancers will not connect to the provided systems and tools using WiFi or any public networks.
A minimum of 25 Mbps download speed & 10 Mbps upload speed.
No 3rd party antivirus software installed.
Media devices that are Teams compliant.
Microphone / headset with background noise canceling (not a phone headset).
Webcam preferably compatible with Windows Hello Technology.
Please note that a background check is required for this contract as permitted under applicable law if you’re hired.
Additional Information:
Work with a Fortune company.
Join a community of passionate technical experts.
Work with futuristic M products.
Remote Work:
Employment Type:
Contract
Key Skills:
Financial, AXA, Horticulture, Market Research, Chemistry
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Title: M365 Administrator- Product Playbook
Company: Upwork
Location: South Africa
Category: IT/Tech (Technical Support, IT Consultant, Cloud Computing, IT Support)
