Overview
Level 3 IT Technical Manager Jobs in Johannesburg, South Africa at HR Corporation
Job Responsibilities
Maintain and ensure the integrity of network and telecommunications infrastructures
Lead Tier 1 and 2 Technicians and assign responsibility
Analyze, test, troubleshoot and support desktop and network systems
Develop a collaborative, positive relationship with clients that fosters cooperation and timely problem resolution, both on-site and/or remotely
Plan network infrastructure and security with regards to scalability and redundancy, conduct ongoing performance tuning, hardware upgrades, resource optimization, and evaluate new technologies
Manage and own backup strategies both on and off-site
Perform system and account administration tasks
Contribute to, maintain, and document system standards and procedures
Adhere to and identify solutions that streamline the internal workflow
REQUIREMENTS
A Bachelor’s Degree
A minimum of 6 years of experience performing IT support duties
In-depth knowledge of Active Directory and Group Policy
Knowledge of Windows Servers and Workstations is a must
Ability to work effectively in a multi-disciplinary, collaborative team environment or independently with minimal direction
Display high-energy, self-motivation, flexibility, and an ability to multitask and prioritize demands in a fast-paced environment. Must possess a keen attention to detail and an ability to work effectively under pressure
Excellent customer service skills and an ability to clearly explain technical issues to non-technical persons. Must be able to communicate clearly and professionally via phone, email, and in person
Looking for engineers in the area of desktop support, networking, and information security to provide Tier 3 technical support to our clients
Salary: R40,000-R60,000 per month depending on experience
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Title: Level 3 IT Technical Manager
Company: HR Corporation
Location: Johannesburg, South Africa
Category: IT/Tech (Technical Support, IT Support, Network Administrator, Systems Administrator)
