Overview
Level 2 I.T. Technician (Remote) – EST Working Hours Jobs in South Africa at ISTA Solutions
Title: Level 2 I.T. Technician (Remote) – EST Working Hours
Company: ISTA Solutions
Location: South Africa
ISTA Personnel SolutionsSouth Africa – we are a global BPO (Business Process Outsourcing) company, partnering with a USA-based I.T. Consulting Company offering Managed IT Support Services to clients.
We are seeking a qualified Level 2 I.T. Technician to join their growing team.
MSP WORKING EXPERIENCE IS A MUST! ***
PLEASE NOTE:
Working Hours: This role requires you to work EST hours Mon – Fri from 9am to 6pm EST (15h00 to 24h00 South African time – subject to change dependant on daylight savings)
Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
Work Environment: This is a remote role for South African Citizens only.
Responsibilities:
Responsible for handling escalated support from Level 1 technicians in a professional and timely manner relating to all technology
IT Support relating to technical issues involving Microsoft’s core business applications and operating systems, including: Windows server operating systems and roles, Microsoft 365’s full suite, networking systems
Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security
Basic remote access solution implementation and support: VPN and Terminal Services
System documentation maintenance and review in ConnectWise (ticketing system)
Monitor performance and ensure system availability and reliability
Communication with end users as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages
Requirements
Minimum of 2 years in a MSP (Managed Service Provider) working environment is required
Minimum 3 years’ experience working with Active Directory, DNS and Office365
Minimum 3 years’ experience working with RMM and PSA tools
BA/BS, preferably in computer science or related field, is a plus
A+, MCSE, or other relevant certification is a plus
Advanced understanding of operating systems, business applications, printing systems, network systems, network design, server hardware
Other skills:
Ability to work as a team member and communicate effectively
Self-motivated with a sense of urgency to meet service commitments.
Strong problem-solving skills and a proactive attitude.
Strong interpersonal skills, active listening, and a customer-centric approach.
Excellent multitasking skills and adaptability to rapidly changing environments.
If you are not contacted within 14 working days, please consider your application unsuccessful.
