Overview
Learning and Development Manager Jobs in Cape Town, South Africa at Accor
Company Description
“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. Wesupport youto grow and learn every day, making sure that work bringspurposeto your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit
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The Learning & Development Manager will take responsibility for the co-ordination and execution of operational training for the hotel. The Manager will work closely with operational leaders to develop and leadon-the-job trainingin line with Fairmont’s standard of operation in order to take theguest experienceand colleague engagement to the next level.
General Duties and Responsibilities:
Responsible for the coordination and execution of operational training for the hotel.
Oversees Hotel Training committee and Departmental Trainers.
Provide ongoing coaching, feedback and guidance to Departmental Trainers and Leaders to ensure consistent andon-the-job trainingis taking place.
Provide support, development and mentorship of Departmental Trainers.
Manage the implementation, upkeep and execution of the training checklists and follow up ensuring consistently high standards across all departments.
Be active in monitoring the operations, guest and external audit feedback and ensure operational presence to observe, identify training needs, validate training and program implementation effectiveness.
Work closely with theleadershipteam to audit standards, develop action plans to address issues and concerns identified from audits and guest feedback channels.
Facilitate new hire onboarding, Train the Trainer and other corporate programs.
Personally welcome all new hires and ensure that all new hire departmental orientations are effectively completed.
Actively monitor onboarding experience, facilitate ongoing check-in with new hires, providing feedback to trainers and leaders for moreeffective communicationand retention.
Creatively promote and communicate service standards to keep the standards alive and ensureimpactfuldelivery.
Create, communicate and maintain a monthly Training calendar.
Be a role model within the hotel and demonstrate professionalleadershipskills that are fully aligned and in support of our culture.
Manage Talent & Culture projects together with the Director of Talent and Culture as required.
Conduct training needs analysis on a six monthly basis to ensure all our constituentstraining and developmentneeds are met, in conjunction with the training committee.
Ensures each new Heartist attends the mandatory induction program.
Maintains up to date Individual Training Plans for each position in the hotel.
Presents theLearning and DevelopmentPlan quarterly to theLeadershipteam.
Coaches colleagues at all levels regarding training and educational opportunities.
Responsible for Hotel Educational Assistance Policy administration,communicationand produces usage reports accordingly.
Participates and assists in the facilitation of other programs and committees as directed by the Director of Talent and Culture.
Plays an active role on the Employee Equity Committee and assists in the collation …
Title: Learning and Development Manager
Company: Accor
Location: Cape Town, South Africa
Category: Management, HR/Recruitment
