Overview
learnership Jobs in Mount Edgecombe, KwaZulu-Natal 4068 at International Call Group
Call Centre LearnershipJob Title
Call Centre Learner
Job Overview
We are looking for enthusiastic and motivated individuals to join our Call Centre Learnership Programme. This opportunity is ideal for candidates who want to gain practical work experience while developing the skills and knowledge required to build a successful career in the contact centre industry.
Key Responsibilities
- Attend all classroom and practical training sessions.
- Learn and apply customer service and sales techniques.
- Handle inbound and/or outbound customer calls professionally.
- Capture customer information accurately on company systems.
- Meet attendance, performance, and quality standards.
- Follow company policies, procedures, and compliance requirements.
- Work effectively as part of a team.
- Complete all assessments and assignments required during the learnership.
Minimum Requirements
- Grade 12 (Matric) certificate.
- Good verbal and written communication skills in English.
- Basic computer literacy.
- Positive attitude and willingness to learn.
- Reliable, punctual, and professional.
- Ability to work in a fast-paced environment.
- South African citizen with a valid ID.
Preferred Skills
- Excellent communication and interpersonal skills.
- Good listening and problem-solving abilities.
- Target-driven and self-motivated.
- Ability to work under pressure.
- Customer-focused with a professional telephone manner.
What We Offer
- Accredited learnership training.
- Practical workplace experience.
- Ongoing coaching and mentorship.
- Opportunity to develop valuable contact centre skills.
- Potential employment opportunities based on performance and business requirements.
whatsapp your cv to -063 153 8097
email: [email protected]
Work Location: In person
Title: learnership
Company: International Call Group
Location: Mount Edgecombe, KwaZulu-Natal 4068
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