Overview
Leads Engagement Specialist Jobs in Bryanston, Gauteng, South Africa at Africorp Specialised Recruitment
Title: Leads Engagement Specialist
Company: Africorp Specialised Recruitment
Location: Bryanston, Gauteng, South Africa
Vacancy: Leads Engagement Specialist
Location: Bryanston
We are seeking a Leads Engagement Specialist to join our growing team. This individual will serve as the first point of contact in the client journey, engaging with prospective clients who may be experiencing a wide range of emotions, from excitement to frustration or distress. The ideal candidate will possess strong emotional intelligence, the ability to remain composed under pressure, and a genuine commitment to solving the client’s problem.
In this role, you will engage with prospective clients, qualify inbound leads, and ensure opportunities are effectively managed and transitioned to our consulting teams. This position is well suited to a candidate with strong communication skills, a consultative approach, and a demonstrated ability to build trust and rapport quickly.
Key Requirements
- Experience in lead engagement, business development, sales, client relationship management, or another client-facing role. Direct sales experience is advantageous but not required; candidates will be assessed primarily on interpersonal and communication ability.
- High emotional intelligence and the ability to remain composed and empathetic when engaging with clients who may be frustrated, anxious, or upset.
- Excellent verbal and written communication skills, with the ability to present information clearly, concisely, and professionally.
- Strong attention to detail and the ability to follow instructions accurately (see Application Requirements below).
- A coachable, growth-oriented mindset, with willingness to receive feedback and adapt quickly.
- A professional, organised, and self-motivated approach, with the ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office Suite and email communication.
Key Responsibilities
- Engage with inbound leads generated through digital marketing campaigns, referrals, and other business channels.
- Conduct consultative conversations to understand client requirements and qualify potential opportunities.
- Manage leads throughout the engagement process, ensuring timely follow-up and a consistently positive client experience.
- Coordinate the seamless handover of qualified opportunities to the relevant consulting teams.
- Provide regular feedback on lead quality, client trends, and campaign effectiveness to support continuous improvement.
- Monitor lead progress and ensure all client interactions are recorded in accordance with internal processes.
Application Requirements
Candidates who meet the above requirements and are able to demonstrate strong communication, empathy, and attention to detail are encouraged to apply.