Overview
Lead Complaint Handler Jobs in Cape Town, South Africa at Lead Generation Group
Position: Lead Complaint Handler Lead Generation Group
Lead Complaint Handler – Cape Town – Lead Generation Group
Lead Generation Group Cape Town
2 days ago
Job title:
Escalations Specialist Lead Description Senior  Customer Advocate Role
We are looking for an experienced Senior Customer Advocate to join our team at the Lead Generation Group. In this role, you will be responsible for managing and resolving escalated client complaints and issues.
Key responsibilities include:
Developing and implementing strategies to reduce the frequency of escalations and enhance overall client experience.
Working closely with other departments to identify root causes of complaints and implement continuous improvement initiatives.
Maintaining accurate records of all escalations and resolutions.
Preparing and presenting regular reports on escalation trends and outcomes to senior management.
To succeed in this role, you will have excellent communication and interpersonal skills, enabling you to provide constructive feedback and coaching to team members.
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Title: Lead Complaint Handler
Company: Lead Generation Group
Location: Cape Town, South Africa
Category: Customer Service/HelpDesk (Client Relationship Manager, Customer Success Mgr./ CSM)
