Overview
Lead Associate – WFM Jobs in Cape Town, South Africa at WNS Global Services
Position: Copy of Lead Associate – WFM
Job Description
• Primary role would include Real time monitoring for a Line Adherence business model along with Daily/Intraday Reporting
• This person will require strong analytical skills, attention to detail, positive professional attitude, and the ability to work in a team environment.
• WFM Tools Competency i.e., IEX, Aspect, Blue-Pumpkin.
• Exposure to at least one of the Voice ACD tools like Avaya CMS, Nortel, Genesys etc.
• Raising alarms about non-adherence to schedules
• Raising prior alarms in case of any risks to meet line adherence goals
• Ensure tight management of FTE requirements and delivery
• Excellent communication skill in oral and written.
• Ability to manage allocated tasks and perform them with little supervision
• Would be responsible for analyzing data to ensure accuracy
Qualifications
Matric with Good WFM Experience, MS Excel Skills
Additional Information
Title: Lead Associate – WFM
Company: WNS Global Services
Location: Cape Town, South Africa
Category: Business (IT Specialist)
