Overview
Laboratory Medical Customer Service Consultant Jobs in Cape Town at Job Crystal
Role Summary
We strive to deliver the most effective and advanced solutions for the life sciences sector throughout South Africa and into the broader African continent. We are currently looking for an experienced candidate in the role of Customer Service Specialist. The responsibilities include assisting with reception, handling quotes and order fulfilment process as well as resolving queries for our product range through non-face-to-face communication channels.
What you will be doing
Assisting with reception area tasks for the regional Cape Town office including answering and directing calls from the switchboard; and being the initial contact point between internal and external clients; contractors and suppliers.
Handles and responds to incoming quotation requests and purchase orders including processing of quotations and sales orders for a various range of products
Delivery of accurate information on product range and services to ensure consistency across the organisation and provide a reliable and trustworthy customer service experience
Acts as client liaison relating to product availability, delivery and pricing information
Responds to complaints from customers and takes ownership of the complaint resolution process
Assists in the completion of general administrative functions as required
To be successful you will ideally need
Matric with Pure Mathematics and Life Science (essential)
Completed tertiary qualification (BSc, BSc Hons, BTech, HTech) in either Microbiology; Biochemistry; Life Sciences or equivalent field (advantageous)
Minimum three (3) years of customer service experience, preferably in a medical diagnostic/laboratory supplier environment.
Strong time management and planning skills and ability to prioritize in a flexible manner
Excellent verbal and written business communication skills
Strong customer service focus
Ability to work quickly and under pressure
Works effectively in a team environment to the benefit of the organisation
High levels of accuracy and attention to detail
Job Type: Full-time
Work Location: In person
Title: Laboratory Medical Customer Service Consultant
Company: Job Crystal
Location: Cape Town
