Overview
Kiosk Sales Supervisor Jobs in Randburg, South Africa at abc
Location: Randburg
Title:Kiosk Supervisor
Department:Retail
Manager:Regional Manager
Location:Coastal/ Inland
Mainpurposeof the role:To offer superior customer service, emphasizing on selling products and the ‘Customer Journey’. Ensure store targets are met and all point of sale (POS) procedures are followed in line with standard operating procedures.
Responsibilities:The primary tasks, functions and deliverables of the role include, but are not limited to:
Selling andupsellingproducts to existing and new customers to reachsales targets.
Handling of cash and card sales, including processing of sales, banking, doing cash-ups and managing the float.
Ensuring the safe keeping of all company property at the kiosks/store, including but not limited to: company computers/laptops, phones, stock, money, equipment, and related resources.
Ensure that inter-branch transfers (IBT) and receiving of stock deliveries are timeously and accurately processed on the system.
Ensuring that stock loss is kept below the company benchmark through the stock take process.
Ensuring that stock is at optimal levels in your kiosk/store at all times.
Ensuring all in-store promotions and advertising are implemented correctly and timeously.
Maintain visual merchandise standards across your kiosk/store.
Communicate and fairly distributesales targetsfor the kiosk/store.
Admin functions, which include but are not limited to: sign-off of attendance registers, preparation of monthly staff scheduling, and completion of all control sheets.
Reporting which may include but is not limited to, preparing weekly and monthly reports for submission as determined by Retail management.
Facilitating team meetings.
Facilitatingcommunicationto staff and Area Supervisor.
Drive, motivate and encourage kiosk staff to achieve targets.
Training kiosk staff as guided by Regional Managers.
Ensure that you report all concerns relating to misconduct and poor work performance to your Area Supervisor.
Ensuring that all Operations Standard Operating Procedures (SOP) are communicated, implemented, and adhered to by all staff in the kiosk/store at all times.
Ensure that all staff in the kiosk/store are aware of and understand relevant HR Policies.
Ensuring housekeeping standards are adhered to across your kiosk/store.
Ensuring that your personal appearance and that all kiosk/store staff representsprofessionalism.
Offering superior customer service, emphasizing on selling products and the ‘Customer Journey’.
Understanding and displaying knowledge of the brand, products, services, policies, procedures, and company ethos.
Ensuring that all Training Tasks on LMS are completed within the required timeline.
Skills and
Competencies:The abilities that the individual needs in order to perform this role effectively:
Customer service orientated
Strong interpersonal,leadershipand supervisory skills
Sales driven and ability to upsell
Goal and target driven
Goodproblem-solvingand troubleshooting skills
Ability to understand and display a good understanding of sales principles and processes
Fluent verbal and written Englishcommunication skills
Professional and confident communicator
Effective listening skills
Dynamicand high energy levels
Good follow-up skills
Be patient, tactful, diplomatic and approachable
Ability to work under pressure and meet deadlines
Work accurately, meticulous and highattention to detail
Excellent organisational and time man…
Title: Kiosk Sales Supervisor
Company: abc
Location: Randburg, South Africa
Category: Retail, Management
