Overview
Key Account Manager – Logistics Jobs in Cape Town, South Africa at Salesworx
Position: Key Account Manager – Logistics |
Job Description
Our client, an expert in the transport and logistics industry, is looking for a Key Accounts Manager/Customer Relations Manager that serves as the primary point of contact for clients, responsible for managing, overseeing, and maintaining their accounts to drive client retention, foster growth, enhance operational efficiency, and ensure profitability.
Duties:
Meet organic business development and client retention targets.
Seek opportunities to upsell to existing clients.
Negotiate and implement rate increases ensuring alignment with the company’s pricing strategy and industry standards.
Contribute to the development and execution of strategic account management plans
Assess & gauge client profitability
Foster and maintain strong relationships with clients, ensuring high satisfaction levels and address any concerns promptly to enhance overall customer experience.
Participate in monthly check-ins with your clients.
Manage and monitor client accounts to ensure timely payments, reduce outstanding debts, and contribute to overall financial stability.
Build effective relationships with all stakeholders (Operations, Customer Service, Finance) to ensure that business requirements are met in accordance with service level agreements, plans, policies and procedures and to support the delivery of excellent customer service
Requirements
Verbal and written communication skills
Prioritization skills
Organizational and planning skills
Interpersonal and relationship-building skills
Time management
Problem-solving and decision-making skills
Negotiation skills
5 years sales experience in logistics/ road freight
Customer Management or Sales certification/ qualification
Proficient in MS Office suite
Benefits
Basic salary – R28, 000 – R35,000
Company Cellphone
Fuel costs to be covered by the company
#LI-KT1
Requirements
Verbal and written
communication skills
Prioritization skills Organizational and planning skills Interpersonal and relationship-building skills Time management
Problem-solving
and decision-making skills Negotiation skills 5 years sales experience in logistics/ road freight Customer Management or Sales certification/ qualification Proficient in MS Office suite
Title: Key Account Manager – Logistics
Company: Salesworx
Location: Cape Town, South Africa
Category: Sales (Client Relationship Manager, Business Development), Business (Client Relationship Manager, Business Development)
