Overview
Key Account Manager Jobs in Johannesburg, South Africa at iConnectSA
Job Description
We are seeking a skilled Customer Experience Champion to
join our team
and manage relationships with our existing customers, with a focus on
cross-selling
,
upselling
, and renewing contracts. The successful candidate will be responsible for driving revenue growth by identifying new opportunities, presenting solutions, and negotiating contracts. This role requires excellent
communication
and relationship-building skills, as well as a
proven track record
of achieving great customer experience.
Key Responsibilities:
Manage relationships with existing customers and serve as the primary point of contact for all account-related inquiries.
Develop a deep understanding of customer needs and preferences and use this knowledge to identify new sales opportunities.
Present solutions to customers, addressing their unique needs and preferences, and negotiate contract terms and pricing.
Work collaboratively with all teams, including sales, marketing, and technical, to develop and implement account-specific strategies and plans.
Meet or exceed targets related to
cross-selling
,
upselling
, and renewals.
Maintain accurate and
up-to-date
customer records, including contact information, preferences, and cross and activity.
Actively seek out customer feedback and insights and use this information to inform product development and sales strategies.
Provide exceptional customer service, responding promptly and professionally to all customer inquiries and issues.
Maintain a positive and professional demeanour in all customer interactions, and work to build trust and rapport with customers.
Requirements 3+ years of experience in account management or sales, with a
proven track record
of achieving
sales targets
.
Excellent
communication
and negotiation skills, with the ability to present solutions and negotiate contracts.
Strong relationship-building skills, with the ability to build trust and rapport with customers.
Strong analytical and
problem-solving skills
, with the ability to use data to drive decision-making.
Ability to work collaboratively with
cross-functional teams
, and to influence stakeholders at all levels.
Strong
attention to detail
and accuracy, with the ability to manage multiple tasks simultaneously.
Ability to work independently and as part of a team in a
fast-paced environment
.
Strong work ethic
and commitment to achieving
sales targets
.
Requirements 3+ years of experience in account management or sales, with a
proven track record
of achieving
sales targets
. Excellent
communication
and negotiation skills, with the ability to present solutions and negotiate contracts. Strong relationship-building skills, with the ability to build trust and rapport with customers. Strong analytical and
problem-solving skills
, with the ability to use data to drive decision-making. Ability to work collaboratively with
cross-functional teams
, and to influence stakeholders at all levels.
Strong
attention to detail
and accuracy, with the ability to manage multiple tasks simultaneously. Ability to work independently and as part of a team in a
fast-paced environment
.
Strong work ethic
and commitment to achieving
sales targets
.
Title: Key Account Manager
Company: iConnectSA
Location: Johannesburg, South Africa
Category: Sales (Sales Representative, Business Development, Sales Manager, Client Relationship Manager)
