Overview
Junior Reservations Consultant Jobs in Pretoria, South Africa at Wild Dreams Hospitality
A luxury safari destination in the heart of the Greater Kruger, is looking for a detail-oriented and customer-focused Junior Reservations Consultant to join their dynamic team. This role is perfect for someone with a passion for travel and hospitality, excellent communication skills, and the ability to manage guest inquiries, bookings, and reservations with precision and care.
This is a live-out position, based at their Head Office in Pretoria.
CANDIDATE REQUIREMENTS :
Any diploma or degree qualification will be advantageous
Experience in PANStrat Admin System will be advantageous
2-4 years experience in a similar role in the hospitality industry.
Able to work under pressure
In-depth knowledge of business and customer needs in the Tourism industry (rates, activities, lodge)
Able to work independently as well as within a group
Able to travel when required
RESPONSIBILITIES :
Creating and achieving a desired service level to both customers and lodge operations
Maximizing occupancies by filling empty room gaps
Liaising with and preparing for guests to enhance their experience
Accurately managing bookings from initial enquiry to booking confirmation and payment
Receive and give feedback on telephonic, electronic and written enquiries
Professional and presentable at all times
Be courteous at all times, even if the client appears to be in the wrong.
Regular communication with clients regarding reservation
Timeous follow-ups on all reservations
Management of deposit payments and outstanding payments according to time schedule
Assist with all properties in the portfolio
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Title: Junior Reservations Consultant
Company: Wild Dreams Hospitality
Location: Pretoria, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep, Event Manager / Planner, Bilingual), Hospitality / Hotel / Catering (Event Manager / Planner)
