Overview
Junior Network Engineer Jobs in Sandton, Gauteng 2196 at Centracom
Full Job Description
Junior Network Engineer x2 – Job Description
Junior Network Engineer – Job Description
Job Responsibilities: –
•Handles alations from General Support requiring further Data specific technical assistance
•Proficient with technical escalations from clients, wholesalers, interconnect partners, internal teams and service providers.
•Ensures a work ticket is opened on the internal logging system if not already open for escalation from Resellers / customers
•Applies/uses diagnostic techniques and tools to identify problems, investigate causes and recommend/implement solutions to correct common failures
•Arranges for on-site technical assistance to be provided where necessary by generating a request to the Centracom Technicians Department
•Supports Centracom technicians with specific technical assistance, addressing Data issues
•Escalates more complex problems to a higher level of expertise within the organisation
•Engages with upstream service providers as part of the issue resolution process
•Ensures feedback is given to the customer/wholesaler within an appropriate timeframe
•Assists with departmental special projects
•Actions ad-hoc requests delegated to him/her by their Senior
•Perform Basic Network Troubleshooting
•Support Network Installation and Configuration
•Ensure Network Security Practices
•Provide User Support for Network Connectivity
•Learn and Apply New Networking Technologies
•Collaborate with the Voice Team for quicker resolutions to certain voice/link related issues
Accountabilities and Performance Measures: –
•Incident Management & Troubleshooting
Skills Knowledge and Experience
•Basic Networking Concepts
•Switching and Routing
•Network Troubleshooting
•Firewall and Security Basics
•Wireless Networking
•Basic knowledge of Mikrotiks and Cisco Technologies
•Basic knowledge of tunnelling methods
Basic Network devices configuration
Salary – Market related
Immediate Start
Qualifications/Competencies/Work Experience:-
· N + or A + technical certification.
· VoIP and/or Networking certifications will be beneficial..
· Mikrotik (Router OS) experience.
· Networking experience.
· PC competent with Word and Excel.
· Minimum 1- 2 years’ experience in a technical role preferably in a Telecoms environment.
· Experience on an IT Help/Service Desk, beneficial
· Good problem-solving skills.
· Customer-centric.
· Ability to provide technical support telephonically.
· Self-motivated and able to work on own initiative under pressure.
· Ability to exercise patience and to actively listen.
· Good communication skills for both verbal and written forms of communication.
Please consider your application unsuccessful if you have not heard from us in 10 days
Job Types: Full-time, Permanent
Work Location: In person
Title: Junior Network Engineer
Company: Centracom
Location: Sandton, Gauteng 2196
Category:
