Overview
Junior IT Technician (with Google experience) Jobs in South Africa at Somewhere
Title: Junior IT Technician (with Google experience)
Company: Somewhere
Location: South Africa
Job Title: Junior IT Technician(Internal Hire)
Salary: $820 per month
Working hours: Preferably someone who can overlap with our IT team between 1-12 SAST
Employment Type: Independent Contractor
About Somewhere:
We are a rapidly expanding U.S.-based recruitment agency, specializing in sourcing top-tier talent for international clients. With over 150 employees and 50% year-over-year growth, we provide diverse talent solutions to clients in the U.S. and EU, primarily from Latin America, South Africa, and the Philippines. As we continue to grow, we are seeking motivated and skilled professionals to join our team and play a pivotal role in connecting talented individuals with exciting opportunities.
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Why Join Us:
Rapid Response: Support a fast-paced, agile team by ensuring swift resolutions for technical issues.
Efficient Task Management: Help maintain focus on more complex tasks while ensuring routine technical work is managed effectively.
Sustainable Support: This long-term position is part of our forward-thinking approach, offering consistent support as we continue to grow.
Career growth: learn different tools and software with potential of career advancement.
Overview:
As a Junior Technician, you will be an essential part of our support team, ensuring the smooth operation of day-to-day technical tasks. With an increasing volume of help desk tickets and technical queries, this role is designed to support the team by efficiently handling routine tasks, allowing senior members to focus on more complex projects. This position offers an opportunity for long-term growth while contributing to the agility and efficiency of the team.
Key Responsibilities:
Respond promptly to help desk tickets and technical queries, providing timely solutions to ensure minimal downtime for the team.
Assist with the troubleshooting of hardware and software issues, escalating more complex problems to senior technicians as needed.
Handle routine technical tasks and system maintenance to keep operations running smoothly.
Provide efficient task management to ensure high-priority items are handled in a timely manner.
Assist in maintaining technical documentation for troubleshooting and future reference.
Collaborate with senior team members to learn and grow technical skills, with the opportunity to take on more responsibility as expertise increases.
Key Qualifications:
Knowledgeable in cloud-based software: ATS, CRMs, and ticketing system.
Strong problem-solving skills and attention to detail.
Excellent communication skills, both verbal and written.
Ability to manage time effectively and prioritize tasks.
A willingness to learn and grow in a technical support role.
Previous experience in a help desk or technical support role is a plus, but not required.
Knowledge with automation is highly preferred.
