Overview
Junior IT Administrator (FTC) Jobs in Gauteng at BDO South Africa
Primary Purpose of the Job:
Service delivery execution in accordance with the ICT ITIL Framework and BDO Strategy. Adhere and comply to the National ICT service strategy. Align with best practice disciplines, governance, ethics, risk standards, policies and compliance for the firm.
Main Duties and Responsibilities:
Deliver services and support in line with the defined National ICT service catalogue.
Solve complex end-user related Incidents.
Ensure Service Delivery within SLA criteria, to resolve and escalate where required.
Document technical knowledge articles
Ensure all business requests are delivered in the most effective way (reduction in incidents/rework)
Continuous improvement to meet the level of required efficiencies and agreed SLA (processes, systems, delivery)
Perform Proactive end-user machine maintenance.
Effective administration of incidents, requests and problem related requirements
Provide related service feedback to the management team and leadership – report- repeat incidents/problem areas/proactive trends
Qualification:
NQF Level 6 IT related Qualification
Experience:
Minimum 3years in a Corporate IT team providing end-user support.
Minimum 5 years’ experience in a helpdesk environment supporting multi-locations.
Audio and Visual boardroom solutions support
Office 365 Suit support (Including MS Teams Voice)
Remote Support Tools experience (TeamViewer, Teams, SCCM viewer)
Support Standby exposure.
Device setups and new user onboard and offboard experience
Basic Mimecast administration
Basic exposure to TAX or Auditing applications desirable
Support of ERP and CRM tools
Active Directory administration (password resets and access troubleshooting)
Ability to troubleshoot network issues – level 1 support (cabling, crimping, ping tests, tracert, cable testing)
Working experience on System Centre Service Manager or similar IT Service Management tools.
Requirements:
A+, N+, ITIL V3, ITIL V4
Job Skills and Competencies:
Excellent problem-solving skills
Good organizational and time management skills
Excellent communication and interpersonal skills
Good Investigative and root cause analytical skills
Behavioural Competencies:
Attention to Detail
Holistic and Logical Thinking
Disciplined
Flexible/Dependable
Proactive Personality
Must be a team player.
Open minded and highly adaptive mindset
BDO Core Competencies:
Relationships and Collaboration
Exceptional Client Service
Business Growth
Engaging people
Leadership
Quality, Risk management and Operational performance
Title: Junior IT Administrator (FTC)
Company: BDO South Africa
Location: Gauteng
