Overview
Junior Customer Success Specialist Jobs in City of Johannesburg Metropolitan Municipality, South Africa at Level180
Location: City of Johannesburg Metropolitan Municipality
Level
180 City of Johannesburg, Gauteng, South Africa
Junior Customer Success Specialist
About Us:
Level 180 is a company dedicated to helping businesses connect with their ideal clients. We leverage our expertise, technology and network to book qualified meetings for our clients, accelerating their sales pipeline and growth.
Job Summary:
We are seeking a driven and results-oriented Customer Success Specialist (CSS) to join our growing team. The ideal candidate will be responsible for managing and growing a portfolio of assigned client accounts. This role requires a blend of communication, relationship building, and sales skills to ensure client satisfaction and achieve booking targets.
Responsibilities:
Manage a portfolio of assigned client accounts, developing strong relationships with key decision-makers.
Develop and implement comprehensive account plans aligned with client goals and target audiences.
Conduct in-depth client research to understand their ideal client profile and industry landscape.
Proactively identify and qualify potential leads through a combination of cold calling, email outreach, and networking activities.
Craft compelling email sequences and manage client communication on their behalf to nurture prospects and advance leads through the sales funnel.
Schedule and manage client meetings with qualified prospects, ensuring all pre-meeting materials and logistics are prepared.
Track and report on key performance indicators (KPIs) such as meetings booked, conversion rates, and client satisfaction.
Manage client expectations effectively, providing regular updates on progress and results.
Stay up-to-date on industry trends and best practices in lead generation and appointment setting.
About you:
You have a love for people:
This job is all about relationships, first and foremost, you need to love people!
You get technology:
We use a lot of technology to get the results we do. You need to be able to use and navigate a variety of technology and adapt to it on the fly.
Initiative:
You will be shown how to do your job, and will be trained effectively. But you need to take the initiative and solve problems for our clients and our company.
Fluent in English:
All our engagements are in English and we write tonnes of sales copy. Your written and verbal ability must be impeccable.
Driven:
We motivate and encourage each other, but we’re looking for people who are hungry and want to make an impact in the world – to add to the energy.
Sense of humour:
We work hard, but we laugh a lot. Most of all, at ourselves.
Competitive salary and commission structure.
Be part of a small but special growing team.
Get training on the latest and most ethical B2B sales practices.
How to apply:
We want to test your initiative, determination and ingenuity, to see if you will fit this position. If you believe you are a fit, complete the test below:
Pretend that you work for Level
180 and you want to sell our appointment-setting service to a company that develops custom software. Pretend that you are reaching out to their founder.
First, please send a cold email, promoting our services, and aiming to get a meeting to , , , , and
Secondly… I’m going to read your email, but won’t respond (like most prospects!!) Give it roughly 24 hours, then call me to see if you can book a meeting in my calendar – in line with the email you sent! .
Rules:
Ask if you would like more guidance
Have fun!
Seniority level
Internship
Employment type
Full-time
Industries
Business Consulting and Services
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Title: Junior Customer Success Specialist
Company: Level180
Location: City of Johannesburg Metropolitan Municipality, South Africa
Category: Sales (Client Relationship Manager, Sales Representative, Business Development, Sales Development Rep/SDR)
