Overview
Junior Call Centre Consultant – CDM Jobs in Roodepoort, South Africa at Clicks Group
Listing reference:
Listing status: Online
Apply by: 14 April 2025
Position Summary
Industry: Pharmaceutical Sector
Job category: Other: FMCG, Retail, Wholesale and Supply Chain
Location: Roodepoort
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
We are looking to recruit a Junior Contact Centre Consultant to work for Clicks Direct Medicine (CDM). The role will be based at Lea Glen, Roodepoort and will report to the Service Centre Supervisor.
Job Description
Job Purpose:
To deliver a professional, effective and efficient customer service to clients on both incoming and outgoing calls, focusing on increasing company sales and maximizing revenue.
Receive and promptly answer incoming customer calls.
Capture customers’ orders accurately and timeously on to the CDM online.
Develop customer relationships in order to maximize revenue/purchases from the customers and meet individual and departmental sales targets.
Make outbound calls timeously in order to meet cut-off times and work towards achievement of sales targets and build customer relationships.
Comply with Good Wholesale and Distribution practice.
Adhere to CDM SOPs during the process of answering the customers’ calls.
Record, rectify and report errors to the Manager at the end of each cut-off.
Comply with and meet operational cost containment targets and stipulated cut-off time and deadlines.
Minimum Requirements
Experience and Education:
Matric or NQF Level 4.
Minimum 2 years in a customer service related environment.
Pharmaceutical distribution experience advantageous.
Job Related Knowledge And Skills
Knowledge of Microsoft Word, Outlook, and Excel.
Excellent communication skills and telephone etiquette.
Good knowledge of contact centre procedures.
Competencies Required
Adhering to Principles and Values.
Presenting and Communicating Information.
Delivering Results and Meeting Customer Expectations.
Coping with Pressures and Setbacks.
Working with People.
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Title: Junior Call Centre Consultant – CDM
Company: Clicks Group
Location: Roodepoort, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep, Customer Success Mgr./ CSM), Sales (Customer Success Mgr./ CSM)
