Overview
IT Technician Technical , IT Operations Jobs in Cape Town, South Africa at Minacs
IT Technician Technical I, IT Operations
We’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions, and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world.
Provides end user support across the organization’s desktop, network, telephony, and application(s) environment. The candidate will maintain, analyze, troubleshoot, and repair/replace/upgrade computer systems, hardware, software, and computer peripherals, as well as serve as an escalation point to ensure tickets/incidents are resolved according to SLAs. The position requires excellent communication skills, attention to detail, and problem-solving capabilities.
To support/trouble shooting the local servers and network devices with the help of Network and Servers team remotely. Intermediate knowledge and understanding of Network, Server & Voice infrastructure for strong troubleshooting & problem resolution skills.
Hands on experience on End user computing like Desktops, Laptops, Hard Phones, Wifi devices, etc. on both Hardware & Software aspects.
Evaluate scenarios to effectively capture & recommend inputs to help make decision on process exceptions.
Troubleshooting & coordination for high impact/severity 1/2 issues & communicating real time updates to the BRC team.
Manage BCP testing & failover by completing/coordinating checkouts on the floor.
Ensuring compliance and security for the site. Maintaining systems compliance and audits as per COPC, ISO 27001 etc. standards & ensure 100% contract compliance.
Raise change requests with supporting artifacts as defined in the process.
Installation of Encryption software on all the desktop/laptops to ensure compliance.
Achieving and Maintaining high IT VOC scores from operation teams.
Rotational Shifts, willing to work predominantly in night shifts, 24/7 environment.
Location:
ZAF Cape Town – 10 Rua, Da Gama St, Foreshore, Cape Town
Time Type:
Full time
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Title: IT Technician Technical , IT Operations
Company: Minacs
Location: Cape Town, South Africa
Category: IT/Tech (Technical Support, IT Support, IT Consultant)
