Overview
IT Support Technician Jobs in Cape Town, South Africa at Moving Tactics South Africa
Position: IT Support Technician )
Duties & Responsibilities Installations
- Prepare computers and screens for installers.
- Set up system networking equipment and peripheral devices.
- Conduct Sensmi installations and on‑site quality assurance (QA).
- Update screen and computer software as necessary.
- Maintain and support new installation hardware.
Maintenance
- Provide remote and telephone support to on‑site technicians for software application issues.
- Conduct high‑level troubleshooting on systems, technology, and topology.
- Support and troubleshoot Sensmi‑related installations.
- Enhance OS and hardware development.
- Train other technical staff on newly developed methods.
- Understand installation requirements and assist installers as needed.
Office IT
- Support the Technical Manager in the planning, execution, and deployment of new infrastructure projects.
- Contribute to the effective maintenance, support, and troubleshooting of the organisational IT environment.
- Execute and validate bi‑weekly backup operations for core file systems, utilising both hot and cold storage methodologies to ensure data integrity and business continuity.
- Provide essential operational support for the existing IT infrastructure, ensuring optimal performance and reliability.
Key Performance Indicators
- Demonstrate in‑depth knowledge of installed systems and undergo periodic technical assessments.
- Maintain cleanliness and organisation at installation sites during and after completion.
- Ensure stock availability for installers in accordance with Moving Tactics’ stock procedures.
- Provide constructive feedback to improve installation processes.
Additional Responsibilities
- Support other departments where needed.
- Assist the Technical Department in equipment preparation.
- Help maintain a neat and organised office environment.
- Conduct in‑house training (CPT) on product lines.
- Assist the Maintenance Department with current and new product lines.
General Requirements
- Maintain professionalism in all interactions.
- Communicate clearly with clients and colleagues.
- Present a professional appearance when representing Moving Tactics.
- Consistently adhere to company processes and procedures.
- Prioritise safety by wearing required PPE and following safety protocols.
- Be available for after‑hours and weekend installations/work as/if required.
- Maintain punctuality at all times.
- Reporting to Line manager.
Qualifications
Desired Experience & Qualifications
- CompTIA A+:
Preferred - CompTIA N+:
Preferred - Valid Driver’s License
- Other:
Certifications in Microsoft Desktop Support (MCA) or basic Cloud fundamentals (Preferred).
Experience
- 1–2 Years of Practical
Experience:
Specifically in a technical support, desktop support, or field technician role.
- Hardware Handling:
Proven experience in assembling, configuring, and troubleshooting PCs, screens, and peripheral devices. - Network Setup:
Basic experience setting up routers, switches, and cabling.
Package & Remuneration
Salary: R15 000
Company Benefits
- Allan Gray Retitement Annuity
- Hollards Life Cover
- Study Leave and Skills Development opportunities
- Social and Corporate functions and team building activities
- Health and Wellness incentives
- Years of Service benefits
- Annual birthday leave
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Title: IT Support Technician
Company: Moving Tactics South Africa
Location: Cape Town, South Africa
Category: