Overview
IT Support Technician – Call Center Helpdesk | L2 Jobs in Cape Town, South Africa at MindMatch
Position: IT Support Technician – Call Center Helpdesk | L2 Role
Join a growing international IT support team in Cape Town!
We’re hiring experienced support technicians for a Level 2 role supporting UK-based clients. This is an office-based call center helpdesk position, handling escalated technical issues and working across the Microsoft product stack, networking, and system admin environments.
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Role Details
You’ll join an established team supporting a range of desktop, cloud, and network platforms. No basic password resets—this is a hands-on, mid-level position working with escalated tickets from first-line support.
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✅ You Will:
• Support Microsoft 365, Intune, SharePoint, and Active Directory
• Troubleshoot VPNs, firewall issues, desktop and network faults
• Manage escalated helpdesk tickets via remote tools
• Liaise professionally with UK clients and internal teams
• Keep documentation and issue records up to date
• Work from our Cape Town office, Monday to Friday
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You Must Have:
• Minimum 1 year in an L2 or equivalent IT Support role
• Experience with Microsoft 365, AD, Intune, Share Point
• Confident troubleshooting desktops, networks, VPNs
• Fluent English (written and spoken)
• Prior call center or international helpdesk experience is a plus
• Relevant IT certs (e.g. A+, MS-900, AZ-900) are helpful but not essential
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Start Date:
2 July 2025
Location:
Cape Town (on-site only)
Hours:
Monday to Friday, full-time
Client Base: UK
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Note:
This is a technical L2 support role. Please only apply if you meet the minimum experience requirements.
Title: IT Support Technician – Call Center Helpdesk | L2
Company: MindMatch
Location: Cape Town, South Africa
Category: IT/Tech (IT Support, Technical Support, HelpDesk/Support, Systems Administrator)
