Overview
It Support Team Lead Jobs in Cape Town, South Africa at Findojobs South Africa
Position: Â It Support Team Lead New
Ozow is the future of payment — a world-class payment platform for customers and merchants that is Ozoweasy, Ozowfast, and Ozowsecure. We are looking for candidates who can inspire us and be inspired by us. We’re striving to become the industry leader that provides the simplest and easiest way to pay. And while we’re on our way to building aninclusivepayments market, we’re building an equallyinclusiveworkforce.
So, join us as we achieve big things and beyond.
More about this Ozow fantastic position
We are seeking an experienced IT Support Team Leader tojoin our team. The successful candidate will oversee and manage a team of IT support professionals, ensuring the delivery of high-quality technical support and exceptional customer service to end-users. This role involves providing technical expertise, coordinating support activities, and serving as the primary point of contact for escalations and complex issues.
You are an ideal candidate if you have:
5-10 years IT Support experience or related role
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
Proven experience in an IT support role, with a strong understanding of technical troubleshooting methodologies.
Excellentleadershipand team management skills, with the ability to motivate and inspire a team to achieve targets and goals.
In-depth knowledge of hardware, software, networking, and operating systems commonly used in a corporate environment (Windows OS, M365).
Experience in using Microsoft InTune, Microsoft Defender, and Microsoft Perview.
Experience using Azure cloud services.
Familiarity with service management tools, ticketing systems, and ITIL best practices.
Strong analytical andproblem-solvingabilities, with a focus on root cause analysis andcontinuous improvement.
Effective communicationand interpersonal skills to interact withdiversestakeholders, including technical and non-technical individuals.
Demonstrated ability to work under pressure and handle multiple priorities in afast-paced environment.
Professional certifications such as ITIL Foundation, CompTIA A+, or Microsoft Certified:
ModernDesktop Administrator Associate (optional but advantageous).
Experience inproject managementandprocess optimizationis a plus.
Your role s and responsibilities:
Lead, mentor, and supervise a team of IT support technicians, assigning tasks, providing guidance, and conducting performance evaluations.
Coordinate and prioritize support requests to ensure timely resolution and adherence to service level agreements (SLAs).
Serve as an escalation point for complex technical issues, troubleshooting problems, and providing solutions or recommendations.
Collaborate withcross-functional teamsto identify and implement process improvements, standard operating procedures, and knowledge base documentation.
Conduct regular team meetings, trainings, and workshops to enhance technical skills and knowledge sharing.
Monitor support ticket queues, track metrics, and generate reports to assess team performance and identify areas for improvement.
Ensure compliance with IT policies, security standards, and industry best practices.
Foster a positive andcustomer-centricculture within the team, promoting excellent customer service andeffective communication.
Stay updated with emerging technologies, trends, and industry developments to proactively enhance the team’s skills and …
Title: It Support Team Lead
Company: Findojobs South Africa
Location: Cape Town, South Africa
Category: IT/Tech, Customer Service/HelpDesk
