Overview
IT Support Specialist – L2 – remote – Contract role Jobs in South Africa at Supportwave
Title: IT Support Specialist – L2 – remote – Contract role
Company: Supportwave
Location: South Africa
Senior Level 2 Support Engineer
Join a leading MSP as a Level 2 Support Engineer, providing remote support across multiple client environments. You’ll manage 200–250 tickets per month, own issues from diagnosis through resolution, and help improve customer environments through automation and best practices.
Requirements
- 3+ years’ Level 2 support experience within an MSP
- Strong Microsoft 365, Windows Server & Active Directory experience
- Essential: Advanced hands-on experience with Datto RMM (automation, patch management, maintenance & monitoring) and Autotask PSA
- IT Glue experience
- Excellent written and spoken English
What You’ll Do
- Deliver remote Level 1 & Level 2 support
- Own support tickets while meeting SLA targets
- Troubleshoot Microsoft 365, Windows Server, networking and endpoint issues
- Manage user onboarding/offboarding and permissions
- Maintain accurate IT Glue documentation
- Mentor junior engineers and act as a senior escalation point
- Drive automation and continuous service improvements
Nice to Have
- VMware or Hyper-V
- PowerShell
- Firewall administration
- Backup & Disaster Recovery
- Microsoft, Datto, VMware or ITIL certifications
Apply via our website for details.