Overview
IT Support & Operations Administrator Jobs in Johannesburg Metropolitan Area at Austell Pharmaceuticals
Title: IT Support & Operations Administrator
Company: Austell Pharmaceuticals
Location: Johannesburg Metropolitan Area
We're Hiring!
At Austell, reliable IT operations are critical to keeping the business running. We’re looking for an IT Support & Operations Administrator who is hands-on, responsive, and comfortable working in a fast-paced support environment.
This role is ideal for someone early to mid-career who enjoys solving day-to-day IT problems, supporting users, and working across infrastructure, Microsoft environments, and operational IT support.
What you’ll be doing
- Managing and resolving IT support tickets (onsite and remote)
- Providing first-line support for day-to-day user issues including password resets, Microsoft 365 support, printer issues, connectivity problems, laptop troubleshooting, and general IT assistance
- Providing second-line support by troubleshooting more complex technical issues relating to user access, devices, software installations, network connectivity, business applications, and system-related incidents
- Supporting laptops, desktops, printers, networks, and business systems
- Assisting with Microsoft 365 and Azure-based environments
- Managing user accounts, permissions, and onboarding/offboarding activities
- Escalating issues to vendors or senior engineers when required
- Assisting with IT setup, deployments, and operational support activities
- Documenting issues, fixes, and support procedures clearly
This role will suit you if you
- Have 2–4 years’ experience in IT support or IT operations
- Are comfortable working in a ticketing / ITSM environment
- Have a good understanding of general IT infrastructure and support
- Are familiar with Microsoft 365, Azure, or Active Directory environments
- Can communicate clearly with users and provide good customer service
- Take ownership of issues and follow through to resolution
- Can work calmly and effectively under pressure
Education
- Diploma or Degree in Information Technology, Information Systems, or a related field
- Relevant hands-on experience will also be considered
Nice to have
- Experience supporting hybrid (onsite + cloud) environments
- Exposure to networking, backups, or endpoint security
- Experience working with remote support tools
Location: Parktown