Overview
IT Support L1 Jobs in Cape Town, Western Cape, South Africa at KingMakers
Title: IT Support L1
Company: KingMakers
Location: Cape Town, Western Cape, South Africa
Role Overview:
At KingMakers, we’re on a mission to enhance the sports and gaming experience for millions across Africa. As part of this journey, our IT Support team plays a crucial role in ensuring our systems are running smoothly and our users are satisfied. We believe that exceptional support is key to our success and directly impacts the experience of our customers.
We are looking for an IT Support Level 1 professional who is passionate about technology and dedicated to providing top-notch customer service. In this entry-level position, you will be the first line of support for our employees and customers, assisting with various IT issues in a fast-paced and dynamic environment.
Your day-to-day tasks will involve troubleshooting hardware and software problems, responding to support tickets, and providing guidance to users to ensure their technical issues are resolved efficiently. You will also be responsible for maintaining documentation of processes and solutions to improve our support operations.
This is an exciting opportunity for someone looking to start their career in IT support, learn on-the-job, and help shape the future of our technology environment at KingMakers.
Requirements
What You Need for This Role:
Excellent communication skills, both verbal and written, with a customer-focused attitude
Basic understanding of computer systems, networks, and software applications
Ability to troubleshoot common IT issues and provide clear solutions to users
Strong problem-solving skills and the ability to work under pressure
Willingness to learn and adapt to new technologies and tools
Experience with ticketing systems and remote support tools is a plus
A positive attitude and a team-oriented mindset
Projects you could work on:
Assisting in onboarding new employees with IT setup and support
Troubleshooting hardware and software issues reported by users
Improving support processes by documenting common issues and solutions
Collaborating with other IT staff to escalate more complex problems
How you do it – Expectations for fulfilling your role:
At KingMakers, we expect our team members to:
Be Customer-Focused: Prioritize the needs of our customers in every interaction
Exhibit Passion & Dedication: Show enthusiasm for providing excellent support and a commitment to your growth
Maintain Openness and Honesty: Foster a culture of transparency and constructive feedback
Embrace Innovation & Big Thinking: Look for opportunities to improve processes and introduce new ideas
Take Ownership & Accountability: Own your work and take responsibility for outcomes
Act with Speed & Focus: Be efficient and proactive in your support efforts
Keep Low Ego: Collaborate effectively with others and learn from every experience
Have Fun: Contribute to a positive work environment while delivering great service
Benefits
At KingMakers, your work will have a real impact. Here’s what makes us different:
Shape the Future: Build systems that transform the way millions engage with sports and entertainment, making every interaction meaningful
Work Globally: Collaborate with exceptional talent from across the world in an inclusive and dynamic environment
Embrace Challenges: Take on exciting projects that push boundaries and allow you to grow as a leader in your field
Innovate and Thrive: Be part of a culture that celebrates bold ideas, values diversity, and prioritizes personal and professional growth
What We Offer
At KingMakers, we believe great talent deserves great rewards. That’s why we offer competitive compensation packages designed to reflect your expertise and impact.
Our benefits are tailored to each location, ensuring they align with what matters most to our people. Whether it’s health coverage, hybrid work and perks, we strive to provide what you need to thrive – wherever you are.
