Overview
IT Support Engineer Jobs in Durbanville, Western Cape, South Africa at Teclogix
Title: IT Support Engineer
Company: Teclogix
Location: Durbanville, Western Cape, South Africa
Job description – IT Support Engineer
Are you a tech-savvy problem solver with a passion for helping others? Our team is looking for an IT Support Engineer to keep our systems running smoothly and ensure seamless technical support for our employees and clients.
Duties & Responsibilities:
Manage and support OneDrive and SharePoint.
Manage office 365 tenants for multiple client bases.
Manage Local and cloud backup solutions for multiple clients (Veeam Cloud backups, AZURE LOCAL BACKUPS, Cobian backups, etc, Synology nas devices).
Managing multiple VPN hosts (Sophos firewall, Ubiquity).
Manage and maintain PBX Grand stream VOIP telephones.
Proactively monitor the work queues and provide support to clients where the ticket is highly technical or sophisticated in nature.
Work independently, with general direction from the client, stakeholders, team lead or senior manager, to perform operational tasks to resolve all incidents / requests in a timely manner within agreed SLA. Timely and consistent updates of tickets with resolution tasks performed.
Setting up Access points expanding networks (Wired and mesh systems).
Replacing and activating cameras on CCTV nvr’s.
Ensuring our servers are in good health and updated frequently.
Managing Xneelo self-managed servers.
Managing a VM Cluster (11 virtual machines Running on a Nutanix) this includes the PBX configuration and the network licenses, CALs Licenses etc.
Managing the SOPHOS Firewall and VPN (Understanding of open vpns configurations).
Asset management and auditing.
Troubleshooting with (AUTOCAD 3D, Plant 3d, Advanced Steel, Navis Manage, Draft-sight, Solidworks).
Creating Supporting documents if they do not already exist.
Using Active directory to control domains and security policies.
Managing point to point air fibre antennas.
Desired Experience & Qualification:
Minimum 3 Years experience in the IT Support Engineer field
Driver’s license and Own Car (required)
Fully Bilingual in English and Afrikaans
Solid technical knowledge and experience in the IT Support Engineer field
Remuneration:
Commensurate with experience
Employment Type:
Full-time
Job Location:
Must reside in Durbanville/Bellville area (Northern Suburbs).
Note:
This is NOT a Remote or Hybrid Job Opportunity, you will be On-site.
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