Overview
IT Support Engineer Jobs in Johannesburg, Gauteng, South Africa at Poprush Cloud & Consulting
Title: IT Support Engineer
Company: Poprush Cloud & Consulting
Location: Johannesburg, Gauteng, South Africa
Job Description
Job Title:
IT Support Engineer
Start Date:
January 2024
Contract Duration:
12 Month
Location:
KZN
Company:
Logistics Firm
General:
A Mid-Tier Engineer who carries out their support function remotely, has a unique, yet critical role to play in our IT team. This position requires a variety of specialized skills and applied patience. A Mid-Tier Engineer, has a single place to work from, however is required to support multiple, different, and forever changing environments. Communication (both verbally and written) needs to be excellent, empathy, and the ability to manage expectations effectively are sought after characteristics. This function is ‘fast paced’ and often measured on the ability of an individual to work within a growing team of varied skill sets. A successful Mid-Tier Engineer will be well versed in the overall Microsoft stack.
Expectations:
Excellent telephone manner and written communication
Excellent attention to detail
Ability to manage End User frustrations effectively, and exercise the patience needed to communicate to End Users who may often be unhappy (without face to face interaction)
Ability to follow predefined procedures and escalate timeously to the Support Manager where required
Ability to meet deadlines and complete tasks within SLA timeframes
Ability to use knowledge base resources to resolve problems
Good attitude towards work and colleagues
Consistent, prompt delivery of often common or repetitive tasks
Punctuality when keeping appointments and awareness of written tone
Own car and Valid Driver license essential.
Job Description:
Provide initial troubleshooting steps to diagnose common End User problems and apply necessary resolutions
Work independently or part of a growing team
Provide consistent accurate communication to peers and Customers alike
Active Directory skills and good working knowledge with Group Policies
Understanding of O365 and mail related technologies
Troubleshooting and fault-finding skills with proven methodology – must be able to troubleshoot problems telephonically with minimal assistance
Excellent Desktop operating system knowledge and troubleshooting
Create new Incidents in the HelpDesk Ticket System daily, Troubleshoot, and show descriptive steps taken to resolve
Be abreast of technology changes and be able to motivate technology changes to the Client where necessary
Good understanding of WAN and LAN infrastructure’s
Ability to form customer relationships remotely
Ability to write accurate and descriptive fault reports when required
Ability to provide support to multiple Customer environments which often involve an ever-changing IT landscape
Be prepared to perform overtime work and after hours support if required
Required to go on Standby
Ability to Configure and manage Wi-fi AP’s
Added Advantages:
SAP 1st line support
Sound knowledge of T&A systems
AWS cloud practitioner certified.
Academic Requirements:
IT Diploma or equivalent degree
A+ & N+
3-4 working experience in the industry
Understanding of WAN and LAN infrastructure
Understanding of O365 and mail related technology
Active Directory skills and group working knowledge with group policies
Troubleshooting and fault finding skills
Excellent desktop operating system knowledge and troubleshooting
