Overview
IT Support Engineer Jobs in Cape Town, South Africa at NMG Consulting
Job Title
IT Support Engineer
Location
Cape Town
Industry
Support and Operations
Company Overview
The NMG Group is a global advisory and intermediary firm focused exclusively on the financial services sector. Established in 1992, NMG has enjoyed rapid expansion internationally and now has over 800 employees in 18 cities worldwide. Our guiding principle is to always ‘Find a Better Way’.
NMG Consulting is a leading multinational insurance, reinsurance and investments consultancy, integrating consulting, insights and analytics. Our consultants provide strategy consulting, insights, analytics and actuarial services to financial institutions including banks, insurers, reinsurers and fund managers.
We are constantly evolving and the range of work that we do challenges and expands our peoples’ knowledge at lightning speed. Our flat, team-based structures encourage participation from all experience levels – everyone is encouraged to contribute, regardless of their role. We advocate hearing different points of view,collaborationand constructive debate.
Summary Statement
This role requires a very high level oftechnical proficiencyand requires an individual with presence and excellent written and verbalcommunication skills. You must be able to diagnose and resolve issues related to user devices, printers, video conferencing andcollaborationtechnologies, business application software, telecommunication issues and potentially local network issues quickly, and effectively.
You love building the best user experience; apart from being functional and insightful you really want your work to be of high quality.
We won’t have to tell you much about what you do; your expert knowledge is up to date, or you can research and learn.
When it comes to the crunch, you love the pressure of an occasional healthy deadline.
You’re fluent in English.
Key Responsibilities
Monitoring – continuous monitoring of systems and software is a critical part of being an NMG support engineer. Technical support engineers can use a variety of monitoring tools, both offensive and defensive. The goal is to be proactive.
Troubleshooting, diagnosis, resolution & escalation – troubleshooting to find the source of an issue to solve the problem. Understand how to look for causality, diagnosing the issue & resolving it. Where applicable follow the correct escalation process. You will be responsible for communicating this process back to the client and following up.
Interacting with stakeholders – handling cases with stakeholders who are experiencing hardware or software malfunctions. Handle the onboarding and offboarding processes and required support. Find proactive ways to address common support challenges in the business.
Technical Support – work with local service providers to configure hardware and operating system for new computers to NMG standards. Oversee operating system management including routine updates and planning/management of longer-term infrastructure updates.
Technical Support – software management (licensing, updates and configuration; scripting and automation), including ongoing liaison with Microsoft as required. Policies and Procedures to be followed, updated, evaluated and maintained. Perform project work as directed.
Competencies, Qualifications & Experience
Basic Microsoft Applications and Windows troubleshooting. Good knowledge of best practices and IT operations.
Demonstrates ability to manage stakeholders. Ab…
Title: IT Support Engineer
Company: NMG Consulting
Location: Cape Town, South Africa
Category: IT/Tech, Customer Service/HelpDesk
