Overview
IT Support Desk Technician Jobs in South Africa at HIREXE
Title: IT Support Desk Technician
Company: HIREXE
Location: South Africa
Helpdesk Support Technician – T1/T2/T3 Support for Growing US MSP
Location: Remote
Client: Fast-Growing US-Based Managed Service Provider (MSP)
Salary: R15000 – R35000 depending on the role
NB: Only candidates with Managed Service Provider experience will be considered.
Key Attributes We’re Looking For:
Work Ethic: You take pride in your work, always going above and beyond to get things done. No task is too big or small.
Curiosity: You’re driven by the desire to learn and grow, focused on getting things right, not just being right.
Problem-Solving Mindset: You approach challenges with solutions, not complaints, and are always prepared to resolve issues efficiently.
Proactive & Self-Motivated: You take initiative, anticipate needs, and don’t need to be told what to do.
Ownership: You take full responsibility for your projects and outcomes, both positive and negative.
Commitment to Excellence: You consistently go the extra mile, never settling for “good enough.”
If these qualities resonate with you, keep reading!
What You’ll Bring to the Role:
1+ years of experience working in a Managed Service Provider (MSP) environment.
1+ year working remotely with US-based companies. (Bonus)
Fluent in English, with excellent communication skills.
Strong experience supporting and administering Windows and Linux server environments, including installation, configuration, and troubleshooting.
Proficient in using Ticket Management Software to ensure efficient issue resolution.
Deep understanding of Networking (switches, routers, firewalls, VLANs) and managing network infrastructure. (Fortinet, Sophos)
Hands-on experience with cloud services (e.g., AWS, Azure, Google Cloud) and managing cloud-based infrastructure.
Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and containerization (e.g. Docker, Kubernetes).
Knowledge of backup and disaster recovery solutions and best practices. (Datto backup)
Experience with scripting and automation tools (e.g., PowerShell, Bash).
Familiarity with RMM tools (Remote Monitoring and Management). – (Datto RMM)
Experience with platforms like Service Now, Jira, ConnectWise, N-Central and Kayesa products.
Why You’ll Love This Role:
Impactful Work: Play a critical role in providing top-notch IT support for clients in various industries.
Growth Opportunities: As part of a rapidly expanding company, you’ll have opportunities to grow your career and take on new challenges.
Dynamic & Collaborative Environment: Work with a talented, motivated team of professionals who are passionate about delivering excellent service.
Competitive Compensation: Enjoy a competitive salary, along with other benefits (please include any specifics like healthcare, PTO, etc., if relevant)
Ready to Join Us?
If you are a proactive, highly skilled Service Desk Technician with a passion for problem-solving and continuous learning, we want to hear from you!
