Overview
IT Support at QES Jobs in Somerset West, South Africa at QE Services IT Recruitment
Location: Somerset West
My client based in Cape Town (Somerset West) is currently looking for a Technical Product Support Specialist to join them on a permanent basis.
The ideal candidate will be a motorcycle enthusiast or familiar with the industry (Automotive), passionate about IT, and possess a motorcycle driver’s license. The role is full-time in-office in Somerset West.
Employer
We solve complex problems and develop leading niche products known for their reliability and superior build quality. The purpose of the role is to provide our customers and employees with excellent technical and product support.
Key Outcomes of the Role
Provide customer support
Identify support trends for product improvement and report on these
Assist with improvement of support delivery services (new ways of doing)
Assist with fleet maintenance
Assist with office infrastructure management
Key Responsibilities
Provide technical product support
Report on customer support trends and improvements
Test software
Maintain fleet (motorcycles)
Manage office technical infrastructure
Manage company online presence and contribute to technical forums
Required Experience
Customer support: 3 to 4 years
Information Technology Infrastructure Library (ITIL): 3 to 4 years
Technical hardware: 3 to 4 years
Diagnostic analysis of software/hardware failures: 3 to 4 years
Candidate Requirements
Qualifications and Experience Required
A tertiary qualification in a technical field
Motorcycle driver’s license
Minimum of 3 years in technical customer support
Software testing experience
Knowledge & Skills Required
Diagnostic tools
Relevant technical product knowledge
Good knowledge of various desktop and mobile operating systems
Excellent knowledge of IT infrastructure, networking, and related systems and devices
Good understanding of software and its interface with IT systems
Some firmware knowledge would be advantageous
Proficiency with Microsoft Office Suite
SAGE experience
Planning and organizing skills
Problem-solving abilities
Exceptional written and verbal communication skills
Aptitude for vehicle-related diagnostics and technical hardware/software
Ability to learn new technical information rapidly
Motorcycle enthusiast
Candidate Profile Requirements
Customer-centric
Resourceful and proactive in issue resolution
Ability to organize, multitask, prioritize, and work under pressure
Initiative
Team-oriented
Detail-oriented
If you meet these requirements and would like to apply, please send your CV to [Email Address Removed].
Desired Skills
Client Support
User Support
Product Knowledge
Software Service Support
Automotive
Motorcycle
Desired Work Experience
5 to 10 years
Desired Qualification Level
Grade 12 / Matric
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Title: IT Support at QES
Company: QE Services IT Recruitment
Location: Somerset West, South Africa
Category: IT/Tech (Technical Support, IT Support, HelpDesk/Support, Systems Administrator)
