Overview
IT Support Assistant Jobs in Cape Town, South Africa at Bastion & Flowe
Department:
Information Technology
Reports To:
IT Support Manager Job Overview
The IT Support Assistant will assist with the maintenance of the company’s computer systems and networks, helping to ensure smooth and efficient operation across the organisation. This entry-level position will involve troubleshooting basic issues, supporting daily operations, and learning from more experienced IT staff.
Responsibilities and
Duties
Assist with installing and configuring computer hardware, software, systems, networks, printers, and scanners
Help monitor and maintain computer systems and networks
Respond to basic service issues and requests under supervision
Provide support and guidance to company staff in the use of various technologies
Assist with setting up accounts for new users and managing login credentials
Help with inventory management of IT equipment and supplies
Participate in testing and evaluating new technology under guidance
Manage and administer Google Workspace
Maintain and update all Dev Ops and technology documentation
Administer and manage the company’s telephone systems
Demonstrate strong administrative skill, covering inventory, licensing, and procurement for smooth IT operations
Maintain a high level of organisation and agility
Cloud services, and basic devops knowledge to the preferred skills
Qualifications:
High school diploma required; further education or certification in Computer Science, Information Technology, or related field is a plus
Basic understanding of computer systems, mobile devices, and other tech products
Willingness to learn and to pursue further training and certification
Skills:
Basic troubleshooting and problem-solving skills
Good communication and interpersonal skills
Familiarity with internet security and data privacy principles is advantageous
Comfortable using a variety of operating systems and software applications
Ability to follow instructions and collaborate with team members
Experience:
Prior experience in IT support or a similar role is beneficial but not required
Hands-on experience with Windows and/or macOS environments preferred
Working Conditions:
In-office role with occasional need to visit other locations within the company
May involve lifting of moderately heavy items, such as computers and printers
Performance Goals:
Achieve steady improvement in response times to IT support tickets
Maintain positive feedback from staff interactions and support provided
Successfully complete internal training modules and pursue relevant certifications as directed by management
Job Features Job Category
Full-time
Location
Steenberg Office Park
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Bastion & Flowe
Bastion & Flowe is a technology and innovation-orientated company focussed on providing the most complete end-to-end direct marketing and sales optimisation solution available today.
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Title: IT Support Assistant
Company: Bastion & Flowe
Location: Cape Town, South Africa
Category: IT/Tech (IT Support, Technical Support, Systems Administrator, Network Administrator)
