Overview
IT Service Desk Consultant Jobs in Cape Town, South Africa at Truworths
IT Service Desk Consultant – 6 Month Contract
Details
Closing Date: 2025/02/28
Reference Number: TRU
230216-1
Job Title: IT Service Desk Consultant – 6 Month Contract
Business Area: IT
Job Type: Temporary Contract
Workplace Type: On-site
Location: Cape Town, Western Cape, South Africa
Job Description: We are looking for four (4) experienced Service Desk Consultants to support our stores. We are looking for individuals who are customer-centric with integrity and excellent attention to detail. This position will be based at our Head Office in Cape Town.
Key Responsibilities:
Provide first line technical support.
Provide support telephonically and via email to users.
Ensure calls are resolved within SLA.
Prioritise and manage Incidents / Requests and Problems.
Provide trend and pertinent feedback to line manager on common problems.
Maintain quality of service by keeping Incidents and Requests updated daily on the system.
Qualifications and
Experience:
1 year experience in a similar support environment.
Knowledge of retail operations.
Minimum of Matric qualification (Grade 12 qualification).
An IT qualification / certification or diploma would be an advantage.
Computer literacy is essential.
Must have reliable transport.
Must be able to work shifts (incl. weekends and public holidays).
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Title: IT Service Desk Consultant
Company: Truworths
Location: Cape Town, South Africa
Category: Customer Service/HelpDesk (HelpDesk/Support, Technical Support, Customer Service Rep)
