IT Infrastructure & Systems Manager

Overview

IT Infrastructure & Systems Manager Jobs in Johannesburg Metropolitan Area at POYNTING Antennas

Title: IT Infrastructure & Systems Manager

Company: POYNTING Antennas

Location: Johannesburg Metropolitan Area

Management & Leadership

• Provide clear leadership and direction to the IT function, ensuring alignment with company strategy, priorities, and growth objectives.
• Take ownership of IT team structure, resource planning, and workload prioritisation to ensure efficient and scalable operations.
• Recruit, develop, and retain high-performing IT team members, fostering a culture of accountability, ownership, and continuous improvement.
• Conduct regular performance reviews, set measurable objectives, and implement personal development plans for team members.
• Establish clear roles, responsibilities, and reporting lines within the IT team to ensure operational clarity and efficiency.
• Drive a proactive, service-oriented IT culture focused on responsiveness, reliability, and business partnership.
• Accountable for IT delivery outcomes, according to pre-determined and evolving KPIs.
• Oversee the planning and execution of IT projects, ensuring delivery on time, within scope, and aligned with business outcomes.
• Act as the primary escalation point for critical IT issues, ensuring structured resolution and stakeholder communication.
• Develop and manage the IT budget, including cost control, vendor management, and investment planning aligned to strategic priorities.
• Build strong relationships with internal stakeholders (Executive, Sales, Operations, Engineering), ensuring IT solutions support business needs effectively.
• Lead cross-functional initiatives to improve business systems, data visibility, and digital processes across the organisation.
• Establish and monitor IT governance frameworks, ensuring compliance, risk management, and adherence to company policies.
• Drive innovation and continuous improvement by evaluating emerging technologies and identifying opportunities for optimisation and automation.
• Ensure succession planning, knowledge retention, and resilience within the IT team to reduce single points of failure.
• Assure local and international branch support within work hours and after-hours standby support schedules with defined performance measures.
• Report regularly to executive management on IT performance, risks, project progress and strategic initiatives.

Network & Systems Engineering

• Maintain, configure and optimise LAN/WAN infrastructure, Wi‑Fi, VPN, firewalls, switches and routers.
• Ensure high‑availability and security of network services.
• Administer Microsoft Azure / Active Directory environments.
• Manage identity, access, security groups and conditional access policies.
• Oversee VoIP systems, softphone clients, mobile device management and related communication platforms.

Cloud, Applications & Endpoint Support

• Act as expert-level administrator for Windows 10/11, Office 365, SharePoint, Teams, Dynamics 365, Business Central, and cloud services such as Google Workspace.
• Provide escalated support and act as the senior technical escalation point.
• Ensure configuration and deployment of end-user devices, cybersecurity monitoring, and patching.

Business Systems Analysis & Internal Systems

• Conduct ongoing audit, mapping and documentation of internal systems and workflows.
• Analyse cross‑departmental processes to identify inefficiencies, risks and digital improvement opportunities.
• Work with stakeholders to design, test and implement improvements to ERP/CRM systems and integrated operational tools.
• Assist in developing system integration plans across CRM, ERP, web platforms, document repositories and identity services.
• Ensure data consistency, accuracy and compliance across all major business systems.
• Identify system vulnerabilities, operational risks and inefficiencies; create corrective actions.
• Maintain network security posture, ensure business continuity, and contribute to risk mitigation planning.

Team Enablement Mentorship & Empowerment

• Provide day‑to‑day guidance to junior IT staff and project contributors, helping them develop stronger technical and analytical capabilities.
• Foster a collaborative environment where team members feel supported, informed and confident to take ownership of tasks.
• Lead by example through strong documentation habits, structured problem‑solving and proactive communication.
• Mentor colleagues in adopting best practices across networking, security, cloud services and business systems.
• Facilitate knowledge‑sharing sessions, tool demonstrations and hands‑on coaching to uplift IT maturity across the organisation.
• Support cross‑departmental teams in understanding system behaviours, dependencies and constraints, enabling them to work more effectively with IT.
• Encourage continuous learning by identifying relevant training, upskilling opportunities and new technologies for the broader team.
• Promote accountability, clear prioritisation and disciplined execution in all IT‑related workstreams.

Policy Development, Implementation & Compliance

• Assist in developing, maintaining and enforcing IT policies, procedures, and standards covering areas such as network security, data protection, acceptable use, system access, backup, and incident response.
• Ensure alignment of governance controls with business strategy and IT system architecture, supporting the organisation’s risk management objectives.
• Maintain accurate documentation of systems, permissions, architectures, and processes to ensure audit readiness and operational transparency.

Risk, Security & Control Management

• Monitor and report on IT and network-related risks, vulnerabilities, and non-compliance issues.
• Support implementation of internal controls for data integrity, system reliability, business continuity, and cybersecurity.
• Participate in internal and external audits, contributing to evidence gathering, remediation planning, and compliance improvement actions.
• Implement Security enhancements and optimisation to assure the company systems integrity.

Change, Configuration, Data & User Access Governance

• Enforce disciplined change‑management practices for system updates, configuration changes, integrations, and new deployments.
• Maintain revision control, configuration logs, and structured documentation of system modifications.
• Ensure proper lifecycle management of user accounts, permissions and role-based access across Microsoft Entra/Active Directory, cloud systems, and business applications.
• Regularly review access rights, system roles and privilege levels for compliance, segregation of duties and security best practices.
• Support data quality initiatives by ensuring consistency, accuracy and integrity across ERP, CRM, document management and operational systems.
• Collaborate with business units to ensure data standards and retention policies are adhered to.
• Provide structured reporting to IT leadership and relevant executives on compliance status, risks, incidents, policy improvements and system governance metrics.
• Contribute to strategic decision-making by highlighting governance gaps and recommending process or policy improvements.

Senior Technical Support including Desktop

• Expert level administrator in Microsoft Windows (10, 11), all Office 365 applications, SharePoint, Dynamics, BC, Teams, Loop, Co-Pilot as well as Google Drive configuration, Google Workspace operations, VoIP, and soft phones clients for mobile and desktop.
• Configure and manage accounts and permissions on Microsoft Active Directory / Azure / Entra.
• Assist and manage the Remote users and configuration required to connect to Poynting Clouds.
• Remote desktop support (Team Viewer, Remote PC) as required.
• Validate and configure VPN and SD WAN migration access for all remote technical users as required.
• Provide training on hardware and software usage of systems to employees along with other systems as required.
• Support the maintenance and configuration of various Printers and Scanners as well as manage printer vendors’ performance and support.
• Experience in managing IT and Software project rollouts.
• Expert using Mimecast, Sophos firewalls and Anti-Virus software, Pulseway and IP related systems such as CCTV and Enterprise mesh Wi-Fi.
• Expert troubleshooting skills to resolve technical issues related to hardware, software, and network connectivity (IPv4, IPv6, Fibre).
• Manage, install, configure, and maintain desktops, laptops, and other devices.
• Manage user accounts and access to various IT systems and technologies.
• Assist the IT ME with the implementation of new technologies related to IT systems and Software Services.
• Create and maintain documentation related to technical support procedures and best practices.
• Assist with and/or manage technical upgrading and maintenance of entire desktop, laptop, and server systems.
• Troubleshoot and configure E-mail technologies and mobile device management.
• Manage, configure, support, maintain and resolve issues on LAN/WAN, VoIP telephone, and biometric systems.
• Coordinate with vendors to resolve technical problems with desktop computing equipment and software as well as Cloud services.
• Update and maintain the computer inventory and equipment.
• IT procurement and associated documentation and processes.
• Experience in Linux / Windows server builds (physical and virtual), IP redirects and configuration.
• Manage, maintain, and support IT backup systems such as UPS and Inverter management.
• Manage and set up an IT workshop.

Qualifications & Experience

• BSc in IT Network Engineering, IT Systems or similar,
• COMPTIA A+ Hardware, Software, Network required, MCITP (Microsoft Certified IT Professional) required.
• Systems Analysis and/or business systems (e.g. CRM, ERP, etc.) deployment experience highly advantageous.
• 8–12 years, with 3–5 years in a Leadership or Management role
• Passionate for Information Technology and people
• Ability to deal with all levels of client personnel (internal and external)