Overview
It Helpdesk Technician Jobs in Johannesburg, South Africa at Quantanite
Helpdesk Technician (Call Centre)
Location:
Sandton, South Africa
Job Type: Full-Time | Rotational Shifts
Join Our Team and Keep Things Running Smoothly
At Quantanite, we’re redefining customer experience and technical support.
As a Helpdesk Technician, you’ll be the first line of support, solving technical challenges and ensuring seamless customer experiences.
What You’ll Be Doing:
Technical Support: Assist customers over the phone and via email, troubleshooting software, hardware, and network issues.
Problem-Solving: Diagnose and resolve common technical challenges or escalate complex issues to senior support when needed.
Clear Communication: Guide users through solutions in a professional, easy-to-understand manner, ensuring customer satisfaction.
Ticketing & Documentation: Log all customer interactions, including issues, solutions, and follow-ups, in the helpdesk system.
Collaboration: Work with colleagues to share knowledge, improve troubleshooting techniques, and maintain a high standard of service.
Continuous Learning: Stay updated on the latest IT trends and internal systems to enhance support efficiency.
What You Bring to the Team:
Essential:Education:
High school diploma or equivalent (IT-related qualification preferred).
Experience: Prior experience in a helpdesk or IT support role is a plus.
Technical Skills: Familiarity with Windows, macOS, software applications, and troubleshooting common hardware/software issues.
Communication Skills: Ability to explain technical concepts in plain language to non-technical users.
Customer Service Mindset: A positive attitude and commitment to exceptional customer support.
Problem-Solving Ability: Analytical mindset with a structured approach to troubleshooting.
Team Player:Collaborative approach and willingness to share knowledge with colleagues.
Bonus Points For:
Experience working in a high-volume call centre environment.
Knowledge of helpdesk ticketing systems and IT support best practices.
What’s in It for You?
Growth & Development:
Opportunities for career progression in IT and customer support.
Fast-Paced, Dynamic Environment:
Work with a high-energy team in a global company.
Innovative Culture:
Be part of a company that embraces technology and fresh ideas.
Competitive Benefits & Perks (including rotational shift allowances).
Ready to Join Us?
Apply now via our careers portal!
Quantanite is an equal opportunity employer. We welcome applications from candidates of all backgrounds.
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Title: It Helpdesk Technician
Company: Quantanite
Location: Johannesburg, South Africa
Category: IT/Tech (Technical Support, HelpDesk/Support, IT Support, Desktop Support)
