Overview
IT Helpdesk and Support Technician Jobs in Johannesburg, South Africa at Browns Jewellers
Are you passionate about technology and love helping people solve their tech issues? We’re looking for aFirst-Line Technical Support Specialistwith at least3 years of experiencein providing exceptional customer support. Thisexcitingrole offers the opportunity to work directly with clients, troubleshoot hardware and software issues, and deliver top-tier service in person, over the phone, or via email.
What You’ll Be Doing
Serve as the first point of contact for clients seeking technical assistance.
Diagnose and resolve technical hardware and software issues.
Provide onsite support to ensure seamless IT operations.
Assist with setup, configuration, and troubleshooting of systems.
Maintain accurate records of client interactions and issue resolutions.
Collaborate with the IT team to escalate complex issues when needed
Requirements
3 years of experience in first-line technical support.
Strong troubleshooting skills with a deep understanding of common technical issues.
Proficiency in providing support via phone, email, and onsite.
A+ Certification (preferred, but not mandatory depending on experience).
Excellentcommunication skills, with acustomer-focusedattitude.
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Title: IT Helpdesk and Support Technician
Company: Browns Jewellers
Location: Johannesburg, South Africa
Category: Customer Service/HelpDesk, IT/Tech
