Overview
IT Assistant Manager Jobs in Observatory at Sell Direct Marketing
Job Description – IT Assistant Manager:
The incumbent is responsible in assisting the IT Manager to handle the day-to-day IT operations
Competencies and Qualifications Required:
Minimum 5 years’ experience in IT system management
Relevant IT Degree or Diploma
Knowledge of Microsoft products
Visual Studio (Dot Net & VB or C)
Strong understanding of IT service management frameworks
Strong project management skills
In-depth knowledge of IT infrastructure, networks, and service delivery methodologies
Excellent problem-solving and critical-thinking abilities
Excellent knowledge of Excel (including Macros)
Exceptional communication and interpersonal skills
Ability to manage multiple projects simultaneously and prioritize tasks effectively
Strong leadership and team management capabilities
System knowledge & courses (basics):
Microsoft Administration
Courses:
Exam AZ-800: Administering Windows Server Hybrid Core Infrastructure
Exam AZ-801: Configuring Windows Server Hybrid Advanced Services
Microsoft SQL Server Database Administration
Microsoft SQL Server Database Administration on line course
Development
Completion of the Introductory Visual Studio Program Course
Network security
Firewall Fortigate knowledge Course:
FCF – Getting Started in Cybersecurity 2.0 Self-Paced
FCF – Technical Introduction to Cybersecurity 1.0 Self-Paced
FCA – FortiGate 7.4 Operator Self-Paced
Basic knowledge of Trend Anti-Virus
System applications & utilities
Demonstration of understanding re: FTP, Teams, Anydesk, UltraVNC, VPN, Wordpress, Voip Monitior, Adobe, SMS Gateways etc.
Key Responsibilities:
1. Team Leadership & Development
Demonstrate and develop the ability to work in multi disciplined teams
Strong interpersonal skills
Supervising IT staff, providing guidance, assigning tasks and KPA completion
Training and mentoring junior IT employees
Motivating the team to achieve department goals
Strategize IT Plan and cascade through the business
Assistance in implementing Business and IT Strategies
2. Technical Support & Issue Resolution:
Serve as a point of escalation for technical support issues that require more advanced troubleshooting or specialized knowledge
Monitor and resolve issues related to hardware, software, network systems, and other IT infrastructure, including internal systems such as Pastel, Payroll, SuperCEDE, CEDE, Asterisk and Vici Dial
Work with the IT team to ensure system performance, availability, and reliability
Work with external companies to ensure up time with Telkom, Bradian, FNB, Courierit, EasyDebit and others.
Maintenance of connectivity and reporting thereof
Support with company data processes
Finding call recordings
3. Infrastructure Management:
Assist in the management and maintenance of the company’s IT infrastructure, including servers, networks, and cloud services
Setup, installation, support and repair of company hardware
Maintenance of hardware in relation to company servers, PC’s, email exchange and company external mailboxes
Help ensure the security, stability, and scalability of all IT systems, including planning for future growth and performance optimization
Collaborate with vendors and third-party providers to maintain and upgrade hardware and software.
Maintenance of external web sites and web services
Maintenance of integration with external companies
Conducting back-ups and restores, as required
4. Security & Compliance:
Support the development and enforcement of IT security policies and procedures, ensuring compliance with industry standards and regulations.
Maintenance of company network, firewall and other security issues
5. End-User Support & Training:
Provide technical support and assistance to employees, addressing their IT-related inquiries and issues
Assist with user training on new software, tools, or processes to enhance productivity and IT system usage
Ensure all employees have the appropriate tools, software, and support to perform their duties effectively
6. Business Continuity and Disaster Recovery:
Help in planning and implementing disaster recovery and business continuity strategies.
Assist in maintaining and testing backup systems to ensure that critical business data is regularly backed up and retrievable.
Ensuring power backup is maintained and available.
Job Type: Full-time
Pay: R30Â 000,00 – R40Â 000,00 per month
Work Location: In person
Title: IT Assistant Manager
Company: Sell Direct Marketing
Location: Observatory
