Overview

International Operations Specialist, International Ops Jobs in Midrand, South Africa at International SOS

Overall Purpose of the Role

Join a dynamic, purpose-driven team where your ability to coordinate medical, security, and logistical support makes a real difference in people’s lives. As the first point of contact for clients and subscribers, you’ll play a vital role in delivering swift, accurate, and compassionate assistance—24/7. You’ll collaborate with expert teams across operations, medical, and security to resolve complex situations and ensure a seamless experience for our members.

This is more than a job—it’s an opportunity to be part of a global mission that values empathy, excellence, and teamwork.

Key Responsibilities

Service Delivery

  • Respond to client requests with professionalism and empathy, ensuring timely and effective assistance.
  • Collaborate with medical and security teams to coordinate services.
  • Accurately document cases and manage them with urgency and care.
  • Communicate logistics clearly and follow billing procedures.
  • Escalate cases when needed and seek feedback for service improvement.

    • Other Duties

  • Build positive relationships internally and externally.
  • Promote company values and maintain a clean, safe workspace.
  • Participate in training and contribute to team development.

    • Occupational Health & Safety

  • Promote safe work practices and ensure compliance with OH&S policies.
  • Participate in inspections, training, and incident reporting.
  • Maintain equipment and act as a safety role model.

    • Requirements

    Skills & Knowledge

  • Strong operational and logistics capabilities with excellent multitasking and prioritization skills.
  • Exceptional customer service mindset with the ability to understand and respond to complex requests.
  • Resilient under pressure, detail-oriented, and quick to grasp situations and requirements.
  • Clear, confident communicator—both written and verbal—with strong situational awareness.
  • Collaborative team player with solid IT proficiency (Microsoft Outlook, Word, etc.).

    • Core Competencies

  • Integrity & Ethics
    :
    Trusted, honest, and aligned with company values.
  • Operational Excellence
    :
    Detail-focused, responsive, and committed to high-quality service delivery.
  • Communication
    :
    Proactive, clear, and informative in all interactions.
  • Drive & Energy
    :
    Results-oriented, persistent, and enthusiastic.
  • Teamwork & Adaptability
    :
    Works well across diverse teams and environments.

    • Experience & Qualifications

  • 1–2 years in logistics or customer service (call center, travel, or healthcare experience preferred).
  • Completed secondary education (Matric/Grade 12); tertiary education is a plus.
  • Fluent in English; additional languages are an advantage.

    • Work Conditions

  • Shift-based role with occasional overtime, depending on operational needs.

    • Be the Difference — Join Our Global Response Team!

    Step into a role where every call matters. At International SOS, you’ll deliver life-saving support across medical, security, and logistics—24/7. Collaborate with expert teams, solve urgent challenges, and make a real impact on people’s lives worldwide.

    Ready to make a difference? Apply now.

    Title: International Operations Specialist, International Ops

    Company: International SOS

    Location: Midrand, South Africa

    Category:

     

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