Insurance Consultant, Insurance Sales Jobs in Johannesburg, South Africa at Santam
Career Opportunity
Santam Operations,Commercial Contact Centre has a position available for Insurance Consultant base in Johannesburg ( Hill On Empire, Parktown). The insurance consultant role is focused on providing an end-to-end service and support to brokers.
What will make you successful in this role?
This role is focused on, but not limited to; servicing broker requests, including enquiries:
Providing telephonic/ email support to the intermediary on record, authorised representatives from thebrokerage, and broker services;
Dealing with general insurance and policy specific enquiries;
Dealing with sales quote on new and existing business / issuance of new policies/ policy maintenance/renewal / agri aspects of policies;
Assisting to resolve all insurance queries within required timeframe and compliance requirements;
Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retainthe policy onto books;
Undertaking to adjust premiums in line with new asset values;
Managing client expectation on expected turnaround times for submitted requests;
Adhering to underwriting criteria and regional requirements;
Assist with profiling the client with the best suitable product and underwriting criteria;
Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
Assisting in implementing solutions for improvement; and
Standing in for Consultants should they be absent.
Qualification and Experience
Matric/ Grade 12;
60 commercial lines FAIS credits;
A relevant insurance related qualification (. NQF lev
5) would be advantageous;
Proven work experience in commercial, agriculture policy administration and underwriting within theshort-term insurance industry;
Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets.
Knowledge and Skills
Excellent verbal and written communication skills;
Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients;
Ensure adherence to quality, compliance and accreditation standards;
Conduct efficient administration;
Optimising work processes.
Personal Attributes
Communicates effectively – Contributing independently;
Action orientated – Contributing independently;
Situational adaptability
– Contributing independently;
Optimises work processes – Contributing independently.
Title: Insurance Consultant, Insurance Sales
Company: Santam
Location: Johannesburg, South Africa
Category:
