Overview
Infrastructure Support Technician Jobs in Johannesburg, South Africa at Cyberlogic
JOB TITLE:
Infrastructure Support Technician
LOCATION:
Hybrid:
Johannesburg & Remote
ABOUT CYBERLOGIC:
Cyberlogic is a trusted Managed Solutions Provider with offices in South Africa, Mauritius, and the UK. Serving adiverserange of clients, spanning numerous industries, including the international maritime sector, Cyberlogic specialises in ITleadership, cyber security, cloud solutions, and business intelligence. For almost three decades, Cyberlogic has been committed to enablingdigital transformationthrough delivering unquestionable value.
Our delivery focus has enabled us to build up a national and international footprint of loyal clients that rely on us to providetransparent, open guidance to improve their processes, grow their businesses, and secure their data.
Cyberlogic is part of the Hyperclear Technology group, which boasts adiversetechnology offering including robotic process automation (RPA), business process management (BPM), data analytics, and decisioning technology.
OUR VALUES:
We challenge ourselves to be more AWESOME
We are driven to KEEP learning and EVOLVING
We look beyond symptoms to identify and RESOLVE ROOT CAUSES
We hold each other accountable through CANDID and constructive FEEDBACK
Werespectand care for each other and know we will only SUCCEED if we work AS A TEAM
We CARE deeply ABOUT the success of CYBERLOGIC
We FINISH WHAT WE START
We always GIVE OUR BEST even if it means putting in the hard yards
We KEEP THINGS SIMPLE
PURPOSE OF POSITION:
The Infrastructure Support Technician is pivotal in maintaining the seamless operation of our clients’ enterprise IT environments. The role is responsible for providing 1st and 2nd line technical support and troubleshooting for server, networking, and internet-related issues to end-users, ensuring rapid resolution and minimal disruption to business operations.
The mission of this position is to deliver exceptional technical support, proactively manage IT infrastructure, and implement strategies that enhance system performance, reliability, and security for our clients.
ROLE RESPONSIBILITIES:
Troubleshooting:
Responding to requests for technical assistance via phone, email, or ticketing system, and providing basic troubleshooting and support to clients on general infrastructure incidents.
Consult with the Infrastructure Technical Leader to investigate and identify root causes of recurring problems and implement permanent solutions.
Identifying and resolving common incidents, such as server connectivity problems, DNS issues, or internet connectivity issues.
Infrastructure Support and Management:
Manage and resolve incidents by adhering to established incident management processes, ensuring timely resolution and minimizing the impact on customer operations.
Providing first-line Public Cloud support (M365 & Azure) for clients.
Providing infrastructure support including but not limited to disk space management, firmware upgrades, configuration backups, and SSL certificate renewals.
Establish the stability, reliability, and security of Network Services (ADDS, DNS, DHCP, NPS), Windows Servers (Physical and Virtual), and Virtualization environments (Microsoft Hyper-V and VMware vSphere).
Establish the stability, reliability, and security of LAN, WAN and WLAN networks including Perimeter UTM firewall appliances (Fortinet, Sonic Wall, Sophos).
Providing first-line back-office support on Backup (Veeam) and/or end-point protection (ESET…
Title: Infrastructure Support Technician
Company: Cyberlogic
Location: Johannesburg, South Africa
Category: IT/Tech, Engineering
